topic Re: FAO: @willcutforth - Moving referrals to anther account in Business

FAO: @willcutforth - Moving referrals to anther account

Username — Mon, 26 Jun 2023 12:41:36 GMT

Hi in this thread https://community.plus.net/t5/Business/Closing-business-accounts-what-will-happen-to-linked-referrals/td-p/1900313 on ‎08-12-2022 you clearly stated We can switch referrals to a non-business account

We just spoken with <redacted> and she has told us this is not possible, to quote -

Following our conversation I have double checked with a manger to see if we can transfer your referral to another account and he said we are unable to complete this request because the referral are link to your old and account and the customer account you referred to.

Please make contact with us to find a suitable resolution.

Thank you.

Moderator’s Note: Personal information removed but still visible to Plusnet staff

Re: FAO: @willcutforth - Moving referrals to anther account

willcutforth — Tue, 27 Jun 2023 12:54:55 GMT

@Gandalf are you able to advise more on this for me?

Re: FAO: @willcutforth - Moving referrals to anther account

Username — Wed, 28 Jun 2023 14:50:33 GMT

@MatthewWheeler

In this thread https://community.plus.net/t5/Business/Referrals/td-p/1925936 you stated "We should be able to move your referrals". Are you able to help me here?

Re: FAO: @willcutforth - Moving referrals to anther account

willcutforth — Fri, 30 Jun 2023 12:37:50 GMT

@Username I am going to check with the backend team just to make sure we have the correct info 100%

Re: FAO: @willcutforth - Moving referrals to anther account

Username — Wed, 05 Jul 2023 14:31:31 GMT

Any update on this yet?

Re: FAO: @willcutforth - Moving referrals to anther account

ClaudiaG23 — Thu, 06 Jul 2023 14:10:16 GMT

Hey @Username, we can get your referrals transferred to your new account. There is a couple of rules around this. Your new account has to be open within 90 days and your old account still has to be active.

This is something I can do once the new account is set up, I can complete the transfer from Biz or Res and before closing the Biz account down I can do the referral transfer first.

If you can drop me a private message with the new username and then I can get this sorted for you.