topic Re: Plusnet Business Customer Service in Business

Plusnet Business Customer Service

kalinowski — Mon, 04 Apr 2022 21:11:48 GMT

Hi All, is the Plusnet Business customer service still 24/7? I tried reaching out to them via phone and they appear to be closed.

Normally they would be open at this time but are closed.

Re: Plusnet Business Customer Service

dvorak — Mon, 04 Apr 2022 21:24:23 GMT

Moderators Note

This topic has been moved from My Account/ Billing to Business

Re: Plusnet Business Customer Service

Townman — Mon, 04 Apr 2022 22:23:24 GMT

@kalinowski

That is what it says on the tin...

Do you get a message to say it is closed?

You sure that you are ringing business support?

0800 028 0282

Re: Plusnet Business Customer Service

kalinowski — Mon, 04 Apr 2022 22:38:22 GMT

Yeah, just rang support again but no option for business anymore just 1 for broadband (no business) and 2 for Plusnet mobile even when pressing 1 and then trying to press 1 again for customer service. I just get a closed message and that's it

Re: Plusnet Business Customer Service

dvorak — Tue, 05 Apr 2022 05:49:17 GMT

Were you ringing 0800 028 0282 ?

Re: Plusnet Business Customer Service

kalinowski — Tue, 05 Apr 2022 13:59:44 GMT

Yeah, I was, I will try call them now as the automated voice said yesterday that their open from 8am - 8pm

Re: Plusnet Business Customer Service

Gandalf — Wed, 06 Apr 2022 08:59:58 GMT

Thanks for flagging that!

Incidentally I replicated this Monday night but I had left the office by then and I wasn't in yesterday to be able to raise the issue. I've discussed with my team leader who used to work in Business Support.

He's checked with his former colleagues who confirm that the support should absolutely be 24/7 still.

We've raised the issue and we're investigating. As soon as I know more, I'll let you know.

Re: Plusnet Business Customer Service

kalinowski — Wed, 06 Apr 2022 09:55:11 GMT

I thought so, because when I called the number all I got is the residential options and I had to have a residential customer support employee transfer me to business. I've asked them myself and said that it is 24/7 but no sure why the number doesn't have any business option or directory

Re: Plusnet Business Customer Service

Gandalf — Wed, 06 Apr 2022 11:22:51 GMT

Yeah from what I make of this so far, calls to that number don't look to be routing properly

Re: Plusnet Business Customer Service

Gandalf — Fri, 22 Apr 2022 08:49:59 GMT

Heya, sorry for the delayed update.

I've chased this up last night and I'm advised that the problem's been raised but we don't know when the 24/7 line will be working again. I'll carry on keeping an eye on this though and let you know when I know more.

Re: Plusnet Business Customer Service

carl0s — Wed, 18 May 2022 19:29:38 GMT

This is still not resolved. What a joke.

Re: Plusnet Business Customer Service

adamwalker — Thu, 19 May 2022 09:43:00 GMT

Hi all, I'm really sorry that this is still an issue, some changes were implemented overnight last night to resolve it so we're keeping an eye on things to make sure that's worked as intended.

Re: Plusnet Business Customer Service

kt96 — Sat, 29 Oct 2022 20:36:55 GMT

I have problems with my broadband on Saturday night , it is a business broadband and no way to report it to plusnet on any of the numbers!!!!!
I am paying for a 24/7 support what should i do????

Re: Plusnet Business Customer Service

kalinowski — Sat, 29 Oct 2022 20:38:41 GMT

Just saying, but 24/7 comes as a standard in Business plans, but what I found is that if you call Plusnet business with a different phone it let’s you through

Re: Plusnet Business Customer Service

kt96 — Sat, 29 Oct 2022 20:40:09 GMT

i do not understand what do you suggest to do?

Re: Plusnet Business Customer Service

kalinowski — Sat, 29 Oct 2022 20:41:03 GMT

Call business via a mobile

Re: Plusnet Business Customer Service

adamwalker — Sun, 30 Oct 2022 08:29:35 GMT

Hi @kt96, can you send me a PM with your username please so I can help out?