topic Re: Static IP in Business

Static IP

andymet87 — Wed, 31 Aug 2022 12:49:53 GMT

Please can someone enable a Static IP on my connection? cannot find any settings to do this via the website... thanks!

Re: Static IP

Anonymous — Wed, 31 Aug 2022 13:08:19 GMT

Try this -

Navigate to Connection Settings

Click on the link named Static IP where you should be able to activate the static IP

Re: Static IP

andymet87 — Wed, 31 Aug 2022 13:33:20 GMT

Thanks for the response.

I have tried doing this, which is what it says to do everywhere. But no "Static IP" link shows on that page for me...

Re: Static IP

Anonymous — Wed, 31 Aug 2022 13:47:16 GMT

Hmm.. that is where it is on my account (I checked before I posted the reply).

On some types of account, activating a Static IP used to be under the "Add-ons" section https://www.plus.net/AddOns.html

Re: Static IP

andymet87 — Wed, 31 Aug 2022 14:19:51 GMT

...that just says:

"Currently there are no Add-Ons available for your account.

Keep checking here for new Add-Ons, as-and-when they become available."

I have seen some threads saying a plusnet support person needs to do something behind the scenes...

Re: Static IP

Alex — Wed, 31 Aug 2022 19:12:21 GMT

I am on a very old package so I don't know for certain but is it the case it is only available on certain packages?

Hopefully a staff member will pick this up and will enable it for you. I believe there is a one off £5 charge for this. Not sure if that is still the case.

Re: Static IP

andymet87 — Thu, 01 Sep 2022 07:21:30 GMT

It is a relatively new business package - Static IP should be free

Re: Static IP

Alex — Sat, 03 Sep 2022 21:23:06 GMT

Ah ok, maybe your account needs some updating then as it is new?

Hopefully a member of staff may pick your thread up.

Re: Static IP

adamwalker — Wed, 07 Sep 2022 12:06:32 GMT

Hi all, it's not possible to add IPs to an account prior to activation, do message me with your username if it's still an issue though and I'll get it sorted out.