topic have business account, cant post with it as it has same email! need static ip on other account in Business

have business account, cant post with it as it has same email! need static ip on other account

kiaorak — Wed, 11 May 2022 21:56:21 GMT

unfortunately the instructions in the help area for business account incorrectly state all i have to do is go to connection details and click "static ip". there is nothing like that to click anywhere.

To be clear its not THIS account that needs a static ip, it's a new business account at address I will be moving to shortly. I cant find a means of raising a ticket any more (very sad about that, I have been a customer for 15 years +)

Re: have business account, cant post with it as it has same email! need static ip on other account

Townman — Thu, 12 May 2022 07:24:49 GMT

A warm welcome to the forums.

The manage static IP address functionality has been missing from the "improved" portal for sometime. Best advice is to phone business support and ask them to enable the optional included static IP address.

Re: have business account, cant post with it as it has same email! need static ip on other account

Champnet — Thu, 12 May 2022 07:28:53 GMT

I thought Business accounts came with a static IP included ?

Re: have business account, cant post with it as it has same email! need static ip on other account

Townman — Thu, 12 May 2022 07:37:16 GMT

They come with an included optional static IP - it still needs to be enabled, if required.

Re: have business account, cant post with it as it has same email! need static ip on other account

LaurenB — Thu, 12 May 2022 10:45:37 GMT

Hiya @kiaorak

Thanks for getting in touch, I'm sorry for the issues you are having with a static IP. I came across this thread after seeing your message on the thread here: https://community.plus.net/t5/Business/Can-t-change-from-dynamic-to-static-IP/m-p/1854390#M4801; I've seen you have mentioned on this one that this relates to a business account, so ignore the ticket I raised!

If you can please send me over a PM of the account this relates to I'll do what I can to help

To send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread.