topic Re: Fixed IP address in Business

Fixed IP address

belgravehomes — Wed, 22 Dec 2021 17:21:07 GMT

How do you go about getting a fixed IP address - we need this for our remote CCTV monitoring? I cannot see it anywhere on the business site.

Thanks in advance.

Re: Fixed IP address

dvorak — Wed, 22 Dec 2021 18:44:38 GMT

Moderators Note

This topic has been moved from ADSL Broadband to Business

Re: Fixed IP address

RealAleMadrid — Wed, 22 Dec 2021 19:36:12 GMT

@belgravehomes I think you should be looking for a Static IP Address, on a residential service they are in the Add-Ons tab on your account, I don't know what a business account looks like but it may be similar.

Re: Fixed IP address

Champnet — Wed, 22 Dec 2021 19:52:55 GMT

I seem to remember the Business account came with a fixed IP.

Re: Fixed IP address

RealAleMadrid — Wed, 22 Dec 2021 23:11:44 GMT

@Champnet Yes business customers are allocated a static IP address but you have to request it to get it enabled.

Re: Fixed IP address

adam945 — Thu, 23 Dec 2021 08:35:14 GMT

Good morning @belgravehomes

Thanks for getting in touch. I've just raised an open ticket on your account which I'd need you to respond to, confirming on there that you'd like us to add the static IP.

Give me a nudge on here one you've responded and I'll get it sorted.