topic Re: Exchange Status Checker in Broadband

Exchange Status Checker

Anotherone — Mon, 08 Jun 2009 11:41:27 GMT

The exchange checker http://usertools.plus.net/exchanges/ is now over 5 weeks out of date (again)! [At least for my exchange] and other users are mentioning it being out of date. Could we please have it updated and kept up-to-date more often? It's not much use to other customers or those of us trying to help here on the forums when it's so out of date!

Re: Exchange Status Checker

Lurker — Mon, 08 Jun 2009 13:10:59 GMT

Its on the list!
It should be passing to PNs official control soonish, which should allow it be scheduled 'proper' time, rather than being an ad-hoc when Phil gets some spare time.

Re: Exchange Status Checker

Anotherone — Tue, 09 Jun 2009 05:32:50 GMT

This week, next week, next month, next year?

Re: Exchange Status Checker

pjmarsh — Tue, 09 Jun 2009 06:56:41 GMT

Yep, one of those (probably!)
Phil

Re: Exchange Status Checker

jelv — Mon, 21 Sep 2009 14:11:59 GMT

As the information on there is so woefully out of date, isn't it time it was pulled?

Re: Exchange Status Checker

Anotherone — Tue, 22 Sep 2009 06:37:46 GMT

I'd rather it was updated (even if it's not done regularly ???) at least it might be able to give a belated explanation of events/status.

Re: Exchange Status Checker

Strat — Tue, 22 Sep 2009 07:24:47 GMT

...and here's me thinking it was an automated function........honest

Re: Exchange Status Checker

jelv — Tue, 22 Sep 2009 08:01:20 GMT

The Plusnet exchange checker is linked on a lot of websites and forums and as such it should be a good advert for Plusnet. Now all it says about Plusnet is that while they might have a good idea, they make a half-arsed job of supporting it.
Also I've never understood why there isn't a banner advert at the top of the page back to the Plusnet portal - another missed advertising opportunity. (As Plusnet host the site for free surely they could have insisted on a link!)
I've emailed Kitz suggesting she pulls the link as that's one of the main places it is featured. When I get time I'll start posting to anywhere else I can find it linked to alert people that it is way out of date.

Re: Exchange Status Checker

James — Tue, 22 Sep 2009 08:02:12 GMT

Phil's going to try and get it updated today.

Re: Exchange Status Checker

ian007jen — Tue, 22 Sep 2009 17:45:32 GMT

Bin the thing.
My exchange is not even on there, been ADSL enabled for >2 years
Ian

Re: Exchange Status Checker

jelv — Tue, 22 Sep 2009 17:58:59 GMT

I find that a little difficult to believe. Have you tried searching by all three methods (telephone number, postcode or name)?
Can you look up your exchange code from http://www.samknows.com/broadband/search.php and post the code please (it is 100% guaranteed that it will be on there - if you can't find it on there you are doing something wrong).

Re: Exchange Status Checker

ian007jen — Tue, 22 Sep 2009 19:13:12 GMT

swrso
rhos pembrokeshire
my tel number
no matches
NOT 100% but 99.98163115356356 if my exchage is the only one
IAn
ps I brought this to Phils attention once before

Re: Exchange Status Checker

pierre_pierre — Tue, 22 Sep 2009 19:33:48 GMT

well it does exist courtesy of Sam http://www.samknows.com/broadband/mapping/mapping.php

Re: Exchange Status Checker

pierre_pierre — Tue, 22 Sep 2009 19:36:05 GMT

details here http://www.samknows.com/broadband/exchange/SWRSO only 78 people use it

Re: Exchange Status Checker

ian007jen — Tue, 22 Sep 2009 19:49:02 GMT

sorry to be padantic 78 premises and 19 businesses (mostly farms) = 97 lines.... HUGE
see this post http://community.plus.net/forum/index.php/topic,78913.msg639372.html#msg639372
exchange is about 500m out on that samKnows map(by postcode)
Ian

Re: Exchange Status Checker

James — Wed, 23 Sep 2009 10:13:46 GMT

Whilst I can't comment on the invisible exchange, Phil did update the checker yesterday for the ADSL side of things.

Re: Exchange Status Checker

jelv — Wed, 14 Oct 2009 17:12:22 GMT

Having kicked up a fuss and finally it being updated it looks like it's being allowed to slip again.
Last updated date is showing as 18th September 2009

Re: Exchange Status Checker

James — Thu, 15 Oct 2009 10:56:51 GMT

I think you're complaining on the wrong website.
Suggest trying this one.

Re: Exchange Status Checker

jelv — Thu, 15 Oct 2009 15:07:40 GMT

Not impressed by that reply. But I will do as you suggest.
http://www.plus.net/support/broadband/products/value_pro/value_faq.shtml#value3

Quote
3. Why does the area I live in affect the price I pay on Plusnet Value?
Under Ofcom regulations introduced in May 2008 we benefit from reduced supply costs at certain exchanges (known as Market 3 exchanges). We'll pass these savings on where they are available.
* Read about the exchange categories in our Residential Broadband FAQ
* Find out which exchange area you live in

That is just one example of where the exchange checker is linked - if Plusnet are disowning it and blaming the lack of updates on PUG I suggest that all links to it should be pulled from the Plusnet official websites.

Re: Exchange Status Checker

csogilvie — Thu, 15 Oct 2009 15:15:43 GMT

James,
The exchange checker is updated by Phil Richardson, and always has been. It's nothing to do with PUG, I'm afraid and we are not in a position to update it.