topic Re: Bot question in Broadband

Bot question

Cordate — Thu, 13 Aug 2026 04:36:28 GMT

I used the text service diagnostics bot to report a fault after several weeks of frequently dropped connection. They found there's a fault on the line and they're arranging an engineer to fix it without me needing to make an appointment. Does anyone know roughly how long these things usually take, or if they report afterwards that they've fixed it?

Thanks

Re: Bot question

jab1 — Thu, 13 Aug 2026 06:03:29 GMT

It should be within 2 - 3 days.When did you report it?

Re: Bot question

Dan_the_Van — Thu, 13 Aug 2026 06:44:01 GMT

@Cordate

Use this link https://www.plus.net/wizard/?p=search to check if there are any open questions on your account.

Re: Bot question

RadioFox — Thu, 13 Aug 2026 08:58:40 GMT

@Cordate Whenever I've used the automated system, they have given me an estimate (usually 2 to 3 days as @jab1 says). But it's always been fixed before the estimate. Although it depends on where, or how complicated the fix is.

In my case I've also found that after the service is working normally again, I receive a notification that it's been fixed. But in one case I wasn't notified until the following day.