topic Re: Trying to Moving to PlusNet in Broadband

Trying to Moving to PlusNet

stabilo — Sat, 08 Aug 2026 06:14:12 GMT

Hi Please can anyone advise ?

I am trying to get my sister over to PlusNet from 1p Broadband - when I try to progress the PlusNet portal tell me full fibre not in place and offer part fibre at a more expensive price !

If I try with BT (our parent company) full fibre is in place and if i try with other full fibre is place if I try the address on OpenReach portal - full fibre is available and also on the BT address line checker available

Re: Trying to Moving to PlusNet

jab1 — Sat, 08 Aug 2026 06:23:50 GMT

@stabilo Can you attach a screenshot of the result from here: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome for your sisters address, obscuring personal details.

Something is not right.

Re: Trying to Moving to PlusNet

stabilo — Sat, 08 Aug 2026 06:28:55 GMT

Big thanks you please see attached

Re: Trying to Moving to PlusNet

jab1 — Sat, 08 Aug 2026 06:32:07 GMT

It is certainly available. I would call Plusnet and ask them why their system thinks it isn't.

Re: Trying to Moving to PlusNet

stabilo — Sat, 08 Aug 2026 06:54:59 GMT

BIG thank you Jab

Re: Trying to Moving to PlusNet

Baldrick1 — Sat, 08 Aug 2026 09:25:39 GMT

I wonder if it's a capacity issue, only visible when trying to place an order?