topic Re: Moving from Virgin to Plusnet in Broadband

Moving from Virgin to Plusnet

stewartd — Wed, 05 Aug 2026 15:38:50 GMT

I'm currently with Virgin Media on their M350 cable broadband.

I have cancelled it and signed up with PlusNet for the FFTP 900mb service.

Hopefully PlusNet will be installed a couple of days before the Virgin cable is disconnected; however during the PlusNet sign up process I noticed that PlusNet seem to want me to do something related to the Virgin cable service? I don't understand what or why, as presumably a completely new connection will be made for the Plusnet service and my Virgin cable will just stop working?

Am I being stupid?

Re: Moving from Virgin to Plusnet

bmc — Wed, 05 Aug 2026 15:53:55 GMT

@stewartd

We can't help if you don't tell us what PN are asking you to do.

Brian

Re: Moving from Virgin to Plusnet

PhilipHeyes — Wed, 05 Aug 2026 16:01:06 GMT

I am reading this and you appear to have already given notice to Virgin Media to cancel the M350 service.

Also placed a separate new internet order with Plusnet for 900Mbps FTTP.

How could Plusnet become aware of the Virgin Media service unless you informed them ?

What are we missing.

Re: Moving from Virgin to Plusnet

stewartd — Wed, 05 Aug 2026 17:56:09 GMT

Well, this is just the issue that's puzzling me!

WHY do Plusnet need to know that I'm leaving Virgin?

Right now I don't have an FFTP connection, or an ONT, just a Virgin cable connecting to their router - seems to me both could run independently of each other, not that I'm planning to do that!

Or am I missing something?

Re: Moving from Virgin to Plusnet

stewartd — Wed, 05 Aug 2026 17:58:03 GMT

They're asking me to tell them I'm leaving Virgin, but why? Please see my reply below