topic Broadband down in Broadband

Broadband down

drFishFlan — Wed, 29 Jul 2026 18:44:39 GMT

I have fibre to my premises and yet again a open reach can turned up tonight and cut our internet. Before I could go and ask what they where doing the internet came back. Then they left and it went again! The company was NetWork. What do I do now?

Re: Broadband down

jab1 — Wed, 29 Jul 2026 18:53:50 GMT

As you have posted on the 'Broadband' board, can we just confirm which service you are on - FTTC or FTTP? You say it was an 'Openreach' van and then say the company was 'Network'. I am suspecting it was one of the newer OR vans, but either way a question - what colour/state are your router lights?

Re: Broadband down

ExForce9 — Wed, 29 Jul 2026 19:10:45 GMT

@drFishFlan wrote:

What do I do now?

@drFishFlan

You could try Plusnet's automated Report your problem by text message service.

Hopefully it will detect that you have no connection and book an engineer visit for you.

Re: Broadband down

ExForce9 — Wed, 29 Jul 2026 19:13:40 GMT

@jab1 wrote:

You say it was an 'Openreach' van and then say the company was 'Network'.

I am suspecting it was one of the newer OR vans

@jab1

It was probably this - ISPreview : Openreach UK Rebranding All its Logos and Engineering Vans

Re: Broadband down

jab1 — Wed, 29 Jul 2026 19:16:03 GMT

@ExForce9 - most likely, and yes I did read it and wonder why.

Re: Broadband down

drFishFlan — Wed, 29 Jul 2026 19:33:59 GMT

Thanks for responding. My internet has just returned and is now fully working. I assume they must have been running some tests. Shouldn't engineers notify locals of any interruptions like this?

Re: Broadband down

jab1 — Wed, 29 Jul 2026 19:37:41 GMT

@drFishFlan - in some peoples ideal world, maybe - but how?

Re: Broadband down

pvmb — Wed, 29 Jul 2026 19:55:24 GMT

@ExForce9 wrote:

@jab1 wrote:

You say it was an 'Openreach' van and then say the company was 'Network'.

I am suspecting it was one of the newer OR vans

@jab1

It was probably this - ISPreview : Openreach UK Rebranding All its Logos and Engineering Vans

Um...

So the OP's confusion becomes understandable. 😃

Re: Broadband down

jab1 — Wed, 29 Jul 2026 20:02:55 GMT

@pvmb Sorry I spoke.