topic Re: Line dropping in Broadband

Line dropping

firstfloor8 — Sat, 25 Jul 2026 20:40:52 GMT

My FTTC connection dropped twice in the space of 20 minutes.

I can't find a status page and there doesn't seem to be an email address to send a whining email to.

Suggestions other than phoning a number to be on hold for ages please? Or do CSRs respond in here?

Also how do I change my login name for the forum which is different to the login name for my account?

Re: Line dropping

jab1 — Sat, 25 Jul 2026 20:50:47 GMT

@firstfloor8 Is this the first time it has dropped? Can you attach an exported copy of your routers event log to a post?

A status page would only show significant network-wide issues, not your individual connection.

Support on Plusnet is only via phone or on here, and rarely if ever, from the Help Team, usually other Community members.

As to your forum 'name', if you wish to change it, contact one of the mods.

Re: Line dropping

firstfloor8 — Sat, 25 Jul 2026 21:16:50 GMT

Log file doesn't go back far enough sadly.

Seems to only have a short history

Thanks for the info

Re: Line dropping

jab1 — Sat, 25 Jul 2026 21:22:49 GMT

what router do you have, and have you very recently factory reset it?

Try the faults bot: https://www.plus.net/help/report-a-problem/

Re: Line dropping

firstfloor8 — Sat, 25 Jul 2026 22:59:41 GMT

Draytek 2860 which I've had for donkey's

Re: Line dropping

firstfloor8 — Sat, 25 Jul 2026 23:00:41 GMT

not reset it no but rebooted on the first connection drop

Re: Line dropping

jab1 — Sun, 26 Jul 2026 06:27:28 GMT

OK. I was hoping you were using a PN Hub, as they have an extensive event log. I'm not familiar with Draytek's, so don't know if they have useful event logs - from what you say, they don't.

All I can suggest in that case, is to use the bot I referred to above.

Re: Line dropping

Baldrick1 — Sun, 26 Jul 2026 07:09:29 GMT

@firstfloor8 wrote:

My FTTC connection dropped twice in the space of 20 minutes.

Is this a regular procurance or a one off incident? If the latter it would be pretty well impossible to resolve and would be dismissed as insignificant.

Re: Line dropping

pvmb — Sun, 26 Jul 2026 07:49:20 GMT

@firstfloor8 wrote:

Also how do I change my login name for the forum which is different to the login name for my account?

Why do you consider that a disadvantage? Frankly (from a security POV) I would consider it an advantage...