topic Re: Upgrade offerded on renewal in Broadband

Upgrade offerded on renewal

Surfer — Fri, 17 Jul 2026 13:31:28 GMT

Our contract is due to end in early November 2026. We have had offers for renewal however if for instance we renew today, does the new contract start from today or in November?

Re: Upgrade offerded on renewal

Townman — Fri, 17 Jul 2026 13:43:26 GMT

It starts from the date the new service is activated.

Re: Upgrade offerded on renewal

ExForce9 — Fri, 17 Jul 2026 13:43:31 GMT

From here - https://community.plus.net/t5/My-Account-Billing/Renewing-BB-and-Home-phone/m-p/1952603#M68166

@Gandalf wrote:

... it's worth me noting that if a contract is renewed over the phone, it'll begin on the next billing date. If renewed online, then more often than not, it'll start the next working day

Re: Upgrade offerded on renewal

Townman — Fri, 17 Jul 2026 13:47:56 GMT

@ExForce9

That is all subject to the nature of the new contract. If the new contract is SoGEA in place of FTTC or change of an existing FTTP service, they are a simple product change and will probably go as you described.

If it is the supply of a new FTYP installation, the contract will change on activation.

Re: Upgrade offerded on renewal

Surfer — Fri, 17 Jul 2026 13:53:30 GMT

We would be renewing the broadband only as we no longer use a phone service. I have been looking at Zen internet @ £31 per month for 24 months as opposed to Plusnet starting at £21.50 until March, then £25.50 and finally £28.50. Also Plusnet 18 month monthly price £26.99 and from 31 Mar 2027 £30.99. Finally on 12 month Total monthly price £27.99 and from 31 Mar 2027 £31.99 so for 4 months paying the higher rate and having the option to switch earlier. It is only 0.50p more than I am currently paying.

Zen Internet does seem to have good reviews and like Plusnet is highly recommended by Which. A bit of browsing during the day, but at night we stream movies etc.

Re: Upgrade offerded on renewal

Townman — Fri, 17 Jul 2026 21:14:02 GMT

The added detail changes the advice, which was offered in the context of a new contract with Plusnet.

If you leave early going with a different supplier, the new contract will commence on their terms and you will face ETCs from Plusnet.

Going from FTTC to broadband only could be a simple change to SoGEA or could be a FTTP installation depending on the status of your exchange. In that case, with any supplier the. Ew contract will commence when the FTTP service is commissioned.