topic Re: Very slow getting worse in Broadband

Very slow getting worse

stathe — Mon, 04 May 2026 13:55:10 GMT

My broadband is again getting too slow to even contactb b Plusnet Burrowbridge I ahave to mswitch n rpouter on and ofggf it can be be better

Re: Very slow getting worse

Baldrick1 — Sat, 02 May 2026 12:39:50 GMT

@stathe

https://checker.ofcom.org.uk/en-gb/ tells us that there has been no progress with updating your dreadfully slow service.

Until this changes it would appear that your only option is to move to a satellite supplier such as Starlink https://starlink.com/gb. £35 per month is more expensive but not prohibitive. From my reading, with that and a mobile contact that allows WiFi calling you would be set up with up to 100Mbps and unlimited data.

Re: Very slow getting worse

stathe — Sat, 02 May 2026 14:17:27 GMT

Ineed emai address and phone number for myb bank things Will they just cut me off b b bI have paid up for a year bpresume there wiin bee some provision fur likes of me Starlink etc coulld be 20 or more a week I am 90 years

Re: Very slow getting worse

stathe — Mon, 04 May 2026 12:03:28 GMT

Wiill stay till moved by Plusnet but at least want paid for speeds and connection Expecteed

Re: Very slow getting worse

stathe — Mon, 04 May 2026 12:05:04 GMT

No help for a 90 year old

Re: Very slow getting worse

Katie_B — Mon, 04 May 2026 13:57:58 GMT

Good afternoon @stathe.

Thanks for coming here.

I'm sorry to hear that you are experiencing issues with your speeds.

It seems you have been provided some great advice above.

Have you been able to take a look at this?

Speak soon,

Katie

Re: Very slow getting worse

stathe — Mon, 04 May 2026 16:54:49 GMT

:Look at what ?

Re: Very slow getting worse

Katie_B — Tue, 05 May 2026 16:32:51 GMT

Hi @stathe.

There has been a previous response on this thread with some helpful advice.

Please let us know if you have any further questions.

Katie

Re: Very slow getting worse

stathe — Fri, 26 Jun 2026 16:39:59 GMT

now my phone is dead and nothing works useing sons to rreport seems no way to tell you <deleted>

Re: Very slow getting worse

stathe — Fri, 26 Jun 2026 16:40:53 GMT

Now no phone or internet no facility to report <deleted>

Re: Very slow getting worse

RobPN — Fri, 26 Jun 2026 16:03:14 GMT

@stathe

You've posted your number on a public forum.

However, I just tried it and I got a standard UK ringing tone.

Re: Very slow getting worse

stathe — Fri, 26 Jun 2026 16:38:07 GMT

well its dead

Re: Very slow getting worse

stathe — Fri, 26 Jun 2026 16:39:37 GMT

phone now dead no dial tone

Re: Very slow getting worse

Baldrick1 — Fri, 26 Jun 2026 16:47:56 GMT

Moderator's note:
@stathe For your own protection, please stop posting your phone number on these public forums. Plusnet can find this from your account details. If they need further information they will contact you by way of a private message.

Re: Very slow getting worse

stathe — Sat, 27 Jun 2026 11:12:02 GMT

BT have now fixed my line but it is very slow as prerviously reported I know we arer a long way from exchange but it used to be 1.8 to 2 now 1.2 Help a 90 year old

Re: Very slow getting worse

Rach_H — Sat, 27 Jun 2026 11:30:36 GMT

Hi @stathe,

I'm sorry to hear about the trouble you've been having and I can understand how frustrating this must be. Have you spoken with our team about what's been happening?

Rach

Re: Very slow getting worse

stathe — Sun, 28 Jun 2026 09:06:05 GMT

M y line has now been fixed by the BT Telecom people and works but still very slow

Re: Very slow getting worse

stathe — Sun, 28 Jun 2026 09:07:34 GMT

Now fixed by BT but veryb slow

Re: Very slow getting worse

stathe — Sun, 28 Jun 2026 09:09:44 GMT

My internet is slower than usual HELP

Re: Very slow getting worse

stathe — Sun, 28 Jun 2026 09:10:46 GMT

almost slower than before HE:LP