topic Re: Staying with Plusnet Vs EE in Broadband

Staying with Plusnet Vs EE

benrichings — Fri, 03 Jul 2026 16:09:08 GMT

Hello. I've been contacted by Plusnet to say as I have a landline and broadband package I will be switching to EE unless they hear from me. I would prefer to stay with Plusnet as I have no home phone and have looked at their full fibre deals. I have 6 months left on my current contract and I wanted to check that I would not be charged for exiting my existing contract early. I presume I wouldn't as I am staying with them and it as a result of their changes, but wanted to be sure. Thanks. Ben

Re: Staying with Plusnet Vs EE

jab1 — Fri, 03 Jul 2026 16:23:31 GMT

you would not be penalised or leaving the contract early, but you would start a new 24 month one, @benrichings .

Re: Staying with Plusnet Vs EE

bmc — Fri, 03 Jul 2026 16:26:18 GMT

@benrichings

You could give them a phone - PlusNet Customer Options Team on 0800 013 2632 and see what they offer you to stay.

Brian

Re: Staying with Plusnet Vs EE

Longliner — Fri, 03 Jul 2026 17:26:24 GMT

I think that EE charges are higher than Plusnet for same service over same fibre network. Could be worth checking. Also t he friendly Plusnet staff are based in Yorkshire ...

Re: Staying with Plusnet Vs EE

jab1 — Fri, 03 Jul 2026 17:30:37 GMT

Just for your info, @Longliner , I think you will find PN support, apart from a very few specialists, is now provided via the wider BT 'community'.

Re: Staying with Plusnet Vs EE

Townman — Fri, 03 Jul 2026 17:35:47 GMT

@jab1 wrote:

you would not be penalised or leaving the contract early, but you would start a new 24 month one, @benrichings .

This is a twist currently under discussion with the SUs. AIUI...

One can transfer to EE to retain a (bundled) voice service and only be obliged to stay for the reminder of one's existing Plusnet contract term
One can opt to switch to SoGEA or FTTP with Plusnet (without a bundled voice service) ... but that brings the obligation to stay for 24 months on a new contract

If one wanted to forego a (bundled) voice service, it would seem equitable if one could not be switched to SoGEA being obliged to remain for only the remainder of the existing Plusnet contract. That would be directly comparable to the obligation associated with moving to EE to retain a (bundled) voice service.

Re: Staying with Plusnet Vs EE

jab1 — Fri, 03 Jul 2026 17:40:44 GMT

I agree @Townman - the need for new contract if you wish to stay with PN on SOGEA or FTTP does seem a tad inequitable, but that is the way the bosses have decided, so...

Re: Staying with Plusnet Vs EE

Townman — Fri, 03 Jul 2026 17:41:31 GMT

@jab1 wrote:

Just for your info, @Longliner , I think you will find PN support, apart from a very few specialists, is now provided via the wider BT 'community'.

John,

That is a bit hazy!

The primary staff presence here is very much "provided via the wider BT 'community' ".

From comments made elsewhere, I think a portion of sales are handled at the group level too. There is a recent reference to (praised for) "Plusnet's Falkirk call centre" which is neither Plusnet nor BT but a sales agency for the BT Consumer Group.

I believe that all other aspects of support are delivered by Plusnet staff as no one else has access to the accounts / systems. That is why support here has changed so markedly - unlike historical times, the staff here have no means of identifying users / accounts / access to the ticket (or indeed any) business system.

Re: Staying with Plusnet Vs EE

jab1 — Fri, 03 Jul 2026 17:48:58 GMT

Thanks for the clarification, @Townman , that explains the, what appears to me at least, total lack of visible support.

Re: Staying with Plusnet Vs EE

machare — Fri, 03 Jul 2026 19:12:44 GMT

I switched to Plusnet FTTP a few months ago. When this service was installed my land line was cut. For some years I have mainly used VOIP. I once called the house when there was a problem with the power supply. The VOIP equipment would not work so I called the wired land line and was able to talk to the person there. Something I will no longer be able to do! UK landlines are due to stop working at the end of next January.