topic Re: EE?? in Broadband

EE??

Dalesman — Wed, 17 Jun 2026 16:05:53 GMT

Just had an email from Plusnet - I'll be moved to EE for broadband and phone, or, I can stay with Plusnet if I switch to a broadband only contract. If I don't let them know within 30 days, I'll be moved to EE anyway.

I already have a broadband only contract. Why don't they know this?

Re: EE??

Longliner — Wed, 17 Jun 2026 16:14:58 GMT

I suppose Pnet thinks you may want phone as well, as some folk get very cross if they're cut off. If you don't want a phone then I would think it best to give them a call. EE is PN parent network but no difference in service but it costs more!

Re: EE??

MisterW — Wed, 17 Jun 2026 16:25:45 GMT

@Dalesman

I already have a broadband only contract

Do you have phone with someone else e.g BT ?

Re: EE??

Dalesman — Wed, 17 Jun 2026 16:26:38 GMT

Longliner, why would Plusnet think I may want a phone when I've already switched from phone and broadband to broadband only?
It seems I'll have to call them to remind them I don't have a landline and don't want to switch to EE.

Re: EE??

Dalesman — Wed, 17 Jun 2026 16:30:42 GMT

MisterW - no. Landline use dwindled to nothing and simply became an unnecessary extra cost.

Re: EE??

MisterW — Wed, 17 Jun 2026 16:57:27 GMT

@Dalesman in that case , I'm confused why you've got the email. AFAIK the email is only going to customers with phone & broadband accounts. I'm going to escalate this to try and find out why you've got the email.

Re: EE??

Dalesman — Wed, 17 Jun 2026 17:55:36 GMT

@MisterW Just to avoid any doubt, I've checked our package confirmation.

"Remember, your new service does not include a home phone"

(Tried to copy paste from Plusnet's email but the forum software doesn't appear to allow it).