topic Broadband support when you're abroad? in Broadband

Broadband support when you're abroad?

cpfoxhunt — Fri, 15 May 2026 15:53:08 GMT

Hello,

I'm currently out of the country with a friend house sitting for me. The internet is down at home. The Plusnet customer support number isn't working from the country I'm in. How can I contact them? Best, Chris

Re: Broadband support when you're abroad?

PhilipHeyes — Fri, 15 May 2026 15:58:27 GMT

I would have expected the full international format to work: +44 330 123 9123

Re: Broadband support when you're abroad?

cpfoxhunt — Fri, 15 May 2026 16:03:33 GMT

Sadly no, probably a function of my plan. Is there no online chat anymore?

Re: Broadband support when you're abroad?

jab1 — Fri, 15 May 2026 16:10:45 GMT

@cpfoxhunt There is no online chat, but you can initiate automatic checking via: https://www.plus.net/help/report-a-problem/

Re: Broadband support when you're abroad?

PhilipHeyes — Fri, 15 May 2026 16:18:30 GMT

https://www.plus.net/contact-us/

The link above talks about text HELP to 07800008121
from out side of the UK that would become +447800008121

Remember to press and hold the + on a mobile for the international format of the numbers.

Another phone number to try calling is : +44 345 140 0200

Re: Broadband support when you're abroad?

cpfoxhunt — Fri, 15 May 2026 17:44:38 GMT

Thanks - I've sent the text yesterday but no reply as of yet!

Re: Broadband support when you're abroad?

MisterW — Sat, 16 May 2026 06:59:36 GMT

You SHOULD normally get a response within a few minutes

The bot will try and match with the mobile number registered on your broadband account. I wonder if its not matched because the mobile is roaming and the CID is different ?