topic Re: Switching to EE in Broadband

Switching to EE

flycatchers — Wed, 13 May 2026 19:13:15 GMT

If i switch to the EE phone option do i keep all the existing cable and wiring to my house. And just need to change the router over. I a currently on the part fibre service with landline through Plusnet.

Re: Switching to EE

jab1 — Wed, 13 May 2026 19:18:30 GMT

@flycatchers if you switch to EE, they will send you a new router, everything else stays the same. Note that unless you have been migrated to Greenby, you will lose your email.

Re: Switching to EE

bmc — Wed, 13 May 2026 19:20:14 GMT

@flycatchers

You change nothing with regard to the cables to your house - unless you'e going to Full Fibre.

Change the router, plug your phone into the phone port on the EE router and reset you WiFi credentials.

You do know you can stay with PN and move your phone to a VOIP supplier.

Brian

Re: Switching to EE

jab1 — Wed, 13 May 2026 19:21:48 GMT

Hello, @bmc 😁

Re: Switching to EE

flycatchers — Wed, 13 May 2026 19:23:31 GMT

I am confused as to whether the part fibre i am on will eventually have to be upgraded with new cables and boxes even if i move to EE.

Re: Switching to EE

jab1 — Wed, 13 May 2026 19:30:26 GMT

If you are on FTTC, you can remain on it with EE. Should you decide to move to Full Fibre at a later time, it would merely need an ONT and CBT fitting, with no change to your internal wiring, @flycatchers

Re: Switching to EE

Baldrick1 — Wed, 13 May 2026 20:09:24 GMT

@jab1

Can you confirm whether this is correct if the OP is in a fibre priority area?

Re: Switching to EE

jab1 — Wed, 13 May 2026 20:12:10 GMT

Difficult to do so, @Baldrick1 , as we don't know the status of the OP's exchange/area.

Re: Switching to EE

ManicOrganic — Wed, 13 May 2026 20:13:18 GMT

Hi Brian, This is what i'm hoping to do. I had an email today saying if i don't contact PN, i will be migrated to EE in 30 days and i really don't want that to happen. Any advice please on what i can do? I found a company online called Voipfone (https://www.voipfone.co.uk/) and wondered if they might offer a solution? Thanks for any advice. This whole matter as been causing quite a bit of worry.

Re: Switching to EE

Baldrick1 — Wed, 13 May 2026 20:19:23 GMT

@jab1

Sorry, it’s a general question, not OP specific.
If a FTTC customer wishes to move to EE in order to keep their phone service in a fibre priority area, are they required to upgrade to Full Fibre?

In every other circumstance in a fibre priority area it is not possible to move to another ISP without upgrading.

Re: Switching to EE

jab1 — Wed, 13 May 2026 20:26:21 GMT

I'm no more clued up on that than you, @Baldrick1 , but as I understand it, in a Fibre Priority area, then OR will only allow it if FTTP is ordered.

Re: Switching to EE

bmc — Wed, 13 May 2026 20:32:41 GMT

@ManicOrganic

I assume you're still on FTTC. Is Full Fibre available at your property?

If you wish to stay with PN then you'll need to move your phone to a VOIP provider. voipfone are one such company, A&A are another. They have a good FAQ section on VOIP.

https://www.aa.net.uk/voice-and-mobile/voip-information/

Who you choose is up to you but might depend on whether or not you're a heavy phone user.

What ever you choose you CANNOT move your phone service until PN have transferred you to a product called SOGEA. You'll have a few days downtime on the phone and may also need to buy some equipment.

Brian

Re: Switching to EE

mwwagain — Wed, 13 May 2026 20:43:47 GMT

@ManicOrganic wrote:

Hi Brian, This is what i'm hoping to do. I had an email today saying if i don't contact PN, i will be migrated to EE in 30 days and i really don't want that to happen. Any advice please on what i can do? I found a company online called Voipfone (https://www.voipfone.co.uk/) and wondered if they might offer a solution? Thanks for any advice. This whole matter as been causing quite a bit of worry.

If you can get it, and to stay in control, I would suggest requesting an FTTP upgrade from PlusNet

Probably better to also tell PlusNet you are staying as instructed in the email.

When the FTTP HAS BEEN installed, you get the discontinued number 'ported' over to a VOIP (A&A is another popular option) .

Getting the VOIP side set up now on a temporary number might be a good idea too, so you retain outward calling at all times.

Any other route depends on what you have now (ADSL or FTTC) and what you could get.

If you are FTTC just tell PlusNet you want to stay (That should stop the EE transfer) and do the VOIP after they have told you the phone is removed.

Doing a VOIP port while the phone is still live and part of the account is likely to cancel everything.

I am not sure anyone has dug down to how this affects ADSL folks who cannot get FTTP. The email suggested EE might take over ADSL lines as-is, given it states 'no change of speed' nor anything about FTTP installation, so this is more a case of removing anyone with PlusNet who wants a fixed phone.

Re: Switching to EE

ManicOrganic — Wed, 13 May 2026 21:10:46 GMT

Hi, Thanks for the reply. Yes, Fibre to cabinet at the moment, but they are putting full fibre in down our road, so if we don't have full fibre just yet, we will have the option soon i think. I'll ring PN tomorrow and tell them I don't want to migrate to EE and stop that, hopefully. I'll ask about SOGEA and see what they say. It's new to me so i'll google it later. What is the piece of equipment i might need that you mention please? Is it a new handset to plug into my PN router or some sort of adapter perhaps? This is quite a steep learning curve for me. Thanks for sharing what you know. It is much appreciated.

Re: Switching to EE

mwwagain — Wed, 13 May 2026 21:44:06 GMT

For you SOGEA is just yopur existing copper from cabinet FTTC without the analogue voice.

To get 3rd party VOIP (A&A, VOIPPhone etc) you need one of:

1 - A VOIP deskphone (I have a Yealink T41S, there were lots cheap on eBay and A&A had the full setup instructions)

You then connect this by ethernet lead to the router.

Setup relatively OK, or available pre-configured from VOIP suppliers

2 - An 'ATA' (analogue telephone adapter)

You plug your old phone in, and it either connects by wifi or ethernet to the router. With a bit more work you can back feed all your in-house wiring extensions to older phones (maybe not pulse diallers)

Setup complicated from a default state, or available pre-configured from VOIP suppliers.

I did get mine working, but it took most of the day and that was with A&A's instructions to follow ! I would not do it again.

3 - A DECT base station for VOIP, connects by ethernet to router

4 - A router with a phone socket or inbuilt DECT base station (as supplied by Zen)

Even if not going with them, the A&A help pages are worth a read for typical devices.

https://support.aa.net.uk/Category:VoIP_Phones

Re: Switching to EE

RadioFox — Wed, 13 May 2026 22:09:02 GMT

@Baldrick1 That's an interesting question about being forced onto FTTP when you are transferred to EE. I'm currently FTTC, & will be transferring to EE. The email I received simply said that I will receive a replacement hub. Nothing about having to have FTTP installed. I'm in a FTTP priority area. There was no mention in the FAQ on the Plusnet website either.

I know that the email was a generic one, but you would have thought that Plusnet would have mentioned somewhere that you will need a FTTP installation if you are in a priority area.

btw...I received another call from 01438 989277 today. Same result as yesterday. Answered within a few seconds, but no one at the other end. If they do ever decide to speak to me, I could ask them that question. No doubt they will try again tomorrow!

Re: Switching to EE

Baldrick1 — Thu, 14 May 2026 06:59:12 GMT

@RadioFox

Thanks for the information, please come back and tell us how it pans out.