topic Re: Do Plusnet have a non full fibre broadband package? in Broadband

Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 16:15:31 GMT

The latest email re digital switch suggests I can stay with Plusnet as a Broadband only customer (no longer use the landline element). But when I access the deals they seem to be all 'full fibre' (FF)Although FF is available in my area Open reach couldn't install without charging me £1500. I declined. Q. Do Plusnet have a non FF package?

Re: Do Plusnet have a non full fibre broadband package?

bmc — Wed, 13 May 2026 16:22:18 GMT

@Barking1234

The answer is YES.

FTTC is known as SOGEA in the brave new world without phones. If this is not showing on your Members page then I suggest you phone the PlusNet Customer Options Team on 0800 013 2632 to talk about it.

There is one possible complication. If your Exchange is a Fibre Priority Exchange then that might be wht SOGEA isn't showing for you. Use the following Checker and see what it says in the narrative.

Fibre Priority Exchange (Y / N)

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

Re: Do Plusnet have a non full fibre broadband package?

jab1 — Wed, 13 May 2026 16:25:07 GMT

@Barking1234 If you currently have FTTC+phone, you can ask PN for a SOGEA (fibre only) package. If you still need a 'landline' phone, youu will have to arrange your own VOIP connection.

Re: Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 16:28:10 GMT

Thanks. Trying to avoid having to phone (personal dislike) but will probably have to. Alternatively I just switch to EE and don't use the phone element 🤔

Re: Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 16:29:02 GMT

Thanks..all gets very complicated (unnecessarily)

Re: Do Plusnet have a non full fibre broadband package?

jab1 — Wed, 13 May 2026 16:30:25 GMT

If you switch to EE, unless your email has been moved to Greenby, you will lose it.

Re: Do Plusnet have a non full fibre broadband package?

bmc — Wed, 13 May 2026 16:33:01 GMT

@Barking1234

What does the Checker say about Fiber Priority?

If it's yes then you have a problem whoever your ISP is.

PN are actively trying to move people to Full Fibre but if SOGEA's available they will supply. Have you logged into your Members page to see what that says?

Brian

Re: Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 16:33:33 GMT

I don't want a phone connection...just concerned I might end up paying for something I don't want/need. Have 7 months left on contract so will probably move after that expires

Re: Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 16:41:09 GMT

It says it's fttp priority exchange

Member page only offers Full fibre...I'm currently 'unlimited fibre'

Re: Do Plusnet have a non full fibre broadband package?

bmc — Wed, 13 May 2026 16:44:48 GMT

@Barking1234 wrote:
It says it's fttp priority exchange

Thanks

OK, you have a problem changing products / ISP. OpenReach will not accept an order for SOGEA if Full Fibre is available. Which it is according to the system. Which is why PN are not showing SOGEA as available.

However you know you can't get Full Fibre without paying around £1,500 in Excess Construction Charges which you declined.

You really need to speak to PN COTS to sort things out.

Brian

Re: Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 16:45:40 GMT

Ok Brian... many thanks

Re: Do Plusnet have a non full fibre broadband package?

jab1 — Wed, 13 May 2026 16:46:09 GMT

Can you attach a screenshot of the full report, @Barking1234 - that will give us more to work with?

Re: Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 16:52:48 GMT

Sorry.. have a screenshot but can't see how to load it ☹️

Re: Do Plusnet have a non full fibre broadband package?

jab1 — Wed, 13 May 2026 16:59:51 GMT

Are you on a laptop/desktop or mobile device?

Re: Do Plusnet have a non full fibre broadband package?

bmc — Wed, 13 May 2026 17:09:27 GMT

@Barking1234

If not on a mobile start a reply and then click on the icon that looks like a rectangle with a mountain in it.

Brian

Re: Do Plusnet have a non full fibre broadband package?

jab1 — Wed, 13 May 2026 17:12:16 GMT

I would suggest that an attachment, via the 'paper clip' would be a better idea.

Re: Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 17:32:58 GMT

Sorry, I'm a tech dinosaur.. don't have the paperclip available (using an Android phone)

Re: Do Plusnet have a non full fibre broadband package?

jab1 — Wed, 13 May 2026 17:35:28 GMT

In that case, you need to select the desktop site. Which browser are you using?

Re: Do Plusnet have a non full fibre broadband package?

Barking1234 — Wed, 13 May 2026 17:36:16 GMT

Chrome

Re: Do Plusnet have a non full fibre broadband package?

jab1 — Wed, 13 May 2026 17:39:20 GMT

Don't use that one, but does it have three dots or lines towards the top? If so click it and 'select desktop site'.