topic Re: Master socket needs upgrading in Broadband

Master socket needs upgrading

cobb1es — Tue, 12 May 2026 11:00:57 GMT

Hi all,

My connection is very intermittent. I have a very old master socket which has seen better days.

How do I go about getting a new one? Does Plusnet contact BT on my behalf? Is there a fee?

Thanks

Re: Master socket needs upgrading

jab1 — Tue, 12 May 2026 11:14:35 GMT

@cobb1es Are you sure it is the socket at fault? Which product are you on, and which router are you using?

What are the symptoms of your issue?

Re: Master socket needs upgrading

bmc — Tue, 12 May 2026 11:30:34 GMT

@cobb1es

Is Full Fibre available to you?

Brian

Re: Master socket needs upgrading

bmc — Tue, 12 May 2026 12:16:49 GMT

@cobb1es

Have you checked to see if there's a line fault?

https://www.plus.net/help/broadband/fix-broadband-problems/

If one is identified you could get an engineer out who "might" tidy up your connection.

Brian

Edit : Following @PhilipHeyes post this shows various BT Master Sockets

https://www.bt.com/help/broadband/getting-set-up/home-networks/a-wired-home-network/what-type-of-phone-socket-have-i-got

Re: Master socket needs upgrading

PhilipHeyes — Tue, 12 May 2026 12:08:43 GMT

The photos show a Junction Box.

This is a Master Socket

Re: Master socket needs upgrading

jab1 — Tue, 12 May 2026 12:15:43 GMT

@cobb1es Who set this up? As @PhilipHeyes says, that is not a master socket, and whoever set it up was, to say the least, very unprofessional.

Personally, I would report a fault as suggested above, and talk nice to the engineer if/when they come, to get the connection regularised.

Re: Master socket needs upgrading

mystreet1 — Tue, 12 May 2026 12:36:00 GMT

@cobb1es, the images you have posted shows the external 'dropwire' being crimped to the internal cable. Second image is a BT connection box to do the same function. As suggested above, run a fault test.

Re: Master socket needs upgrading

njay — Tue, 12 May 2026 12:51:12 GMT

Looks to me like the 1st photo is showing what is inside the internal junction box that has been removed in the 2nd photo.

I thought these had 4 jelly crimps rather than 2 shown?