topic Re: Broadband speed in Broadband

Broadband speed

Force9longtime — Sat, 09 May 2026 18:42:57 GMT

Hi all, I have been with Plusnet for many years and recently moved and can no longer get full fibre so have downgraded to part fibre, I am getting around 30 mbps which is-around what Plusnet said I would get but I see EE are offering me 67 for only £1 a month more. My question is if EE can give me more speed why can’t Plusnet?

Re: Broadband speed

jab1 — Sat, 09 May 2026 18:47:09 GMT

@Force9longtime Can you attach the full result from https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome - after removing any personal details, please?

Re: Broadband speed

Force9longtime — Sat, 09 May 2026 19:50:38 GMT

Sorry John but how do I attach the picture ?

Re: Broadband speed

jab1 — Sat, 09 May 2026 19:53:34 GMT

If you are using a desktop/laptop - click the 'paper clip' to the bottom left of the reply window, and follow the prompts.

Re: Broadband speed

Force9longtime — Sat, 09 May 2026 19:55:11 GMT

I’m using an IPhone

Re: Broadband speed

Force9longtime — Sat, 09 May 2026 19:56:19 GMT

I have added the image to my public photos if that helps?

Re: Broadband speed

jab1 — Sat, 09 May 2026 20:01:46 GMT

In that case -which browser are you using?

Re: Broadband speed

Force9longtime — Sat, 09 May 2026 20:02:32 GMT

Safari

Re: Broadband speed

jab1 — Sat, 09 May 2026 20:15:50 GMT

OK. Whilslt on the site, click the three dots in the toolbar and select the 'Request Desktop Website' option.

Re: Broadband speed

Force9longtime — Sat, 09 May 2026 20:15:06 GMT

VDSL Range A (Clean) 32.5 22.9 3.6 2 20 Unavailable Available
VDSL Range B (Impacted) 31.9 20 3.5 1.9 15 Unavailable Available
G.fast Range A (Clean) -- -- -- -- -- Unavailable --
G.fast Range B (Impacted) -- -- -- -- -- Unavailable --
Featured Products Downstream Line
Rate(Mbps)
Upstream Line Rate
(Mbps)
Downstream Range
(Mbps)
Availability
Date
FTTP Install
Process
FTTP on Demand 330 50 -- Available --
Other Offerings Availability Date
VDSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange Y
WLR Withdrawal Y
SOADSL Restriction N
FTTP is not available.
As a fibre priority exchange, FTTP has priority over other products if available at the address
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network,
Communication Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the
service
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR
Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exceptio

Re: Broadband speed

Force9longtime — Sat, 09 May 2026 20:16:45 GMT

Any good ?

Re: Broadband speed

Mustrum — Sat, 09 May 2026 20:17:19 GMT

@Force9longtime EE will not be offering you 67Mbs, their website just shows "up to" speeds. Your speed will depend on the distance to the cabinet, as shown in the BTW DSL Checker.

Re: Broadband speed

Force9longtime — Sat, 09 May 2026 20:18:27 GMT

Ok Thank you.

Re: Broadband speed

jab1 — Sat, 09 May 2026 20:19:20 GMT

That will do, and I have no idea why EE say you can get 67Mbps - you can't, you must be a long way from the cab.

Re: Broadband speed

Force9longtime — Sat, 09 May 2026 20:20:26 GMT

Ok thanks for the info 👍🏻