topic Unable to turn off firewall in Broadband

Unable to turn off firewall

cncalvin — Fri, 01 May 2026 18:36:46 GMT

I have been unable to connect to my work VPN (Checkpoint VPN) through my home plusnet network. There have been no issues connecting by tethering my mobile.

I believe the issue may be due to the PlusNet firewall. However, the link to disable to firewall online (http://plus.net/member-centre/broadband/firewall) only brings me to a blank page.

Is there a way to disable the firewall? Thank you

Re: Unable to turn off firewall

Baldrick1 — Fri, 01 May 2026 20:46:56 GMT

@cncalvin Welcome to the Plusnet Community Fora.

How long have you been a Plusnet customer? I ask as Plusnet stopped providing their broadband firewall a couple of years ago, the argument being that this was a hangover from the dial up days.

Re: Unable to turn off firewall

pvmb — Sat, 02 May 2026 09:23:56 GMT

...I assume this applies to newer customers only, as it is still available to me.

Re: Unable to turn off firewall

Baldrick1 — Sat, 02 May 2026 10:23:35 GMT

@pvmb

From memory, if you were using it at the time then it's still available. However, I think that the facility has probably been removed if ir was turned off at the time of the discontinuation.