topic Re: My broadband is suddenly very slow in Broadband

My broadband is suddenly very slow

HuwandLizThomas — Fri, 24 Apr 2026 22:43:08 GMT

Tonight not usable - won't run BBc player.

DL speed under a MB/sec occasionally 2.4MB/s max

Could you check the line please?

huwandlizthomas

Re: My broadband is suddenly very slow

jab1 — Sat, 25 Apr 2026 05:58:20 GMT

@HuwandLizThomas report a fault via: https://www.plus.net/help/report-a-problem/

Re: My broadband is suddenly very slow

HuwandLizThomas — Sat, 25 Apr 2026 07:15:02 GMT

yep did that last night

no response yet of course as call handling doesnt start til 8

retested internet speed this am 450kbps!!

No phone with fibre broadband package so texted with ordinary mobile

Re: My broadband is suddenly very slow

newagetraveller — Sat, 25 Apr 2026 09:35:52 GMT

"won't run BBc player." I would class that as a bonus.🙊

Re: My broadband is suddenly very slow

RadioFox — Sat, 25 Apr 2026 10:07:42 GMT

@HuwandLizThomas Did you use the automated text number 07800008121?

I have a phone & broadband problem, but sending a text to that number yesterday wouldn't go through. I just got a message in read saying "not sent. check options". The onlyoptions being to resend (which didn't work) or delete.

Re: My broadband is suddenly very slow

HuwandLizThomas — Sat, 25 Apr 2026 11:29:15 GMT

Replied to me - now checking link to router

Ethernet via router seems up and down but varying 20-50 mbps

Rebooted router and Deco wifi again

Showing consistently better speeds now (nothing I didnt try yesterday) but seems sorted now

Re: My broadband is suddenly very slow

Chris_S — Sun, 26 Apr 2026 07:51:48 GMT

That's great news @HuwandLizThomas

I'm glad to hear your speeds have improved, and it seems sorted.

Please keep us updated on any changes.

Chris