topic Re: Switching from Virgin. Do I need to inform Virgin? in Broadband

Switching from Virgin. Do I need to inform Virgin?

Jamesjmclaren — Fri, 17 Apr 2026 13:57:17 GMT

HI all,

I signed up to Plusnet today with an acitivation sometime in May before my Contract ends with Virgin. Do I need to inform Virgin or will Plusnet handle everything?

Re: Switching from Virgin. Do I need to inform Virgin?

jab1 — Fri, 17 Apr 2026 14:44:33 GMT

@Jamesjmclaren You should not need to inform Virgin, if you used the OTS service, but keep you wits about you once you have moved - there is anecdotal evidence that sometimes Virgin forget you've moved, and try to continue billing.

Re: Switching from Virgin. Do I need to inform Virgin?

PhilipHeyes — Fri, 17 Apr 2026 16:51:41 GMT

Also be aware of VM's equipment returns policy, it is usual to be requested to return all equipment VM have supplied to operate their service ( VM Hub / VM Pods / VM TV units ). Failure to return kit when requested attracts a fee.