topic Re: Trying to update Plusnet Safeguard in Broadband

Trying to update Plusnet Safeguard

asgodlonton — Wed, 01 Apr 2026 08:08:59 GMT

Trying to update Plusnet Safeguard

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Re: Trying to update Plusnet Safeguard

Lesley_W — Thu, 02 Apr 2026 10:34:00 GMT

Hi @asgodlonton

Thanks for coming to our community.

Is this happening when trying to add new websites to the blocked list?

How long have you been trying to update this?

Lesley

Re: Trying to update Plusnet Safeguard

asgodlonton — Thu, 02 Apr 2026 13:19:23 GMT

If I add new web site or change the allowed web site, trying for a couple of days

Re: Trying to update Plusnet Safeguard

Lesley_W — Thu, 02 Apr 2026 14:24:43 GMT

Thanks for the extra info @asgodlonton

Is it otherwise working ok? As in other blocked sites still being blocked?

Lesley

Re: Trying to update Plusnet Safeguard

asgodlonton — Thu, 02 Apr 2026 15:35:26 GMT

No it does not work at all it blocks the default sites, and cannot change these so gamming is blocked and cannot add sites to by pass these

Re: Trying to update Plusnet Safeguard

Lesley_W — Thu, 02 Apr 2026 16:07:39 GMT

Have you only recently added the safeguard @asgodlonton?

Lesley

Re: Trying to update Plusnet Safeguard

asgodlonton — Thu, 02 Apr 2026 20:22:53 GMT

No have always had it but only recently starting using it as noticed could not access certain web sites

Re: Trying to update Plusnet Safeguard

asgodlonton — Fri, 03 Apr 2026 06:38:00 GMT

Have now gone back to Plusnet hub but this has not solved the issue

Re: Trying to update Plusnet Safeguard

Lesley_W — Fri, 03 Apr 2026 09:48:47 GMT

Are you in a position where you could turn your router off for 2 hours @asgodlonton?

Lesley

Re: Trying to update Plusnet Safeguard

asgodlonton — Fri, 03 Apr 2026 11:28:09 GMT

Not a moment will do later

Re: Trying to update Plusnet Safeguard

Lesley_W — Fri, 03 Apr 2026 12:04:26 GMT

I've replied to your private message @asgodlonton

We can chat further there.

Lesley