topic Re: End of contract, being moved to EE in Broadband

End of contract, being moved to EE

bertmay — Mon, 23 Mar 2026 12:26:26 GMT

Is this our only option, we relied on our landline phone, which is going to be a digital phone from EE from now on.

Is EE any good?

Had a look at their web pages & it is bloody confusing.

Been very happy with Plusnet & even my email migration went reasonable well, unlike some others.

Is their router any good?

By for now

Bert

Re: End of contract, being moved to EE

mystreet1 — Mon, 23 Mar 2026 12:34:23 GMT

No, you have other options

1. Find another isp who does provide both, Zen is highly rated.
2. Stay with PN as SOGEA and lose the landline.
3. Stay with PN and port the landline number to VOIP. This is easy to set up with either
a) new hardware to get your existing phones working
b) totally new hardware
c) no new hardware, have an app on your mobile phone and or get a voice mail via email.

It also depends on how you use your landline now, and do you want to make some small changes.

Re: End of contract, being moved to EE

bmc — Mon, 23 Mar 2026 12:37:11 GMT

@bertmay

No, it is not your only option.

As you're near the end of your contract you can move to any ISP that offers both. For example, have a look at Zen Internet. Their router is highly regarded and has a buily in ATA and DECT Base station.

You can also stay with PN while moving your phone to a VOIP supplier. More work to start with but could be cheaper in the long run. An example is A&A

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

Re: End of contract, being moved to EE

PhilipHeyes — Mon, 23 Mar 2026 15:48:56 GMT

@bertmay

Be aware the Plusnet SMTP server : relay.plus.com has not yet migrated to Greenby, it is still operated by Plusnet.

I mention this as customers that close their Plusnet internet account appear to loose access to relay.plus.net
and hence can not send emails.

Once relay.plus.net has migrated to Greenby's IPs this nasty got-ya should go away.
Time line for this to be resolved is unknown.

Re: End of contract, being moved to EE

bertmay — Mon, 23 Mar 2026 17:47:44 GMT

[-Censored-] I was lead to believe I would continue with the email address from PN & greenby.

Re: End of contract, being moved to EE

jab1 — Mon, 23 Mar 2026 17:56:53 GMT

@bertmay As the 'sales' team for BT/EE/PN is one and the same, it appears they have had instruction to be as devious as possible to keep customers inside the 'coral', but unfortunately, some of the 'guidance' they receive, is, shall we say 'questionable'.

Re: End of contract, being moved to EE

PhilipHeyes — Mon, 23 Mar 2026 17:57:31 GMT

@bertmay

My <domain>.plus.com accounts recently migrated to Greenby, but I am in the same situation
of being split across Greenby for the inbound mails and via Plusnet for the outbound.

Another got-ya is the password management is also split.
So I am not touching any of the email settings until relay.plus.com completes its migration to Greenby and is working.

Re: End of contract, being moved to EE

MisterW — Mon, 23 Mar 2026 17:57:33 GMT

@bertmay if your email has migrated to Greenby then until relay.plus.net is migrated , just change your outgoings SMTP server to mail.plus.enmail.co

Re: End of contract, being moved to EE

bertmay — Mon, 23 Mar 2026 18:12:00 GMT

I just called plusnet & you are correct. I have to call plusnet on the change over day & he said they will talk me through what & have to change in Thunderbird & Greenby settings. Something like SMTP.mail.ee.

Does the email address have to change to something else? God what a pig of PN not to offer something simpler.

Bert

Re: End of contract, being moved to EE

bertmay — Mon, 23 Mar 2026 18:19:28 GMT

As you can possible tell I am in my late 70's & not technical.

Re: End of contract, being moved to EE

Dan_the_Van — Mon, 23 Mar 2026 18:20:42 GMT

@MisterW

just change your outgoings SMTP server to mail.plus.enmail.co

I don't think that is correct it fails a DNS lookup, should it not be mail.plusnet.enmail.co 91.204.208.26

Re: End of contract, being moved to EE

PhilipHeyes — Mon, 23 Mar 2026 18:32:48 GMT

Even mail.plusnet.enmail.co is dubious advice as this SMTP server has the Certificate of relay.plus.net
and so MS Outlook throws a Certificate error which has to be ignored to get a test email sent.

Can we do better than this and have a Greenby SMTP server with a matching Certificate ?

Re: End of contract, being moved to EE

MisterW — Mon, 23 Mar 2026 18:43:29 GMT

@Dan_the_Van thanks for spotting that,. I copied from the SU thread so it must be wrong there.

@bertmay

that sounds like complete rubbish! EE don't have an email facility!

Re: End of contract, being moved to EE

jab1 — Tue, 24 Mar 2026 18:44:46 GMT

@MisterW , @Dan_the_Van , @PhilipHeyes I have been 'migrated' to Greenby, but am still successfully sending on the original PN outgoing settings?

Re: End of contract, being moved to EE

mwwagain — Tue, 24 Mar 2026 18:49:24 GMT

@bertmay wrote:

Is this our only option, we relied on our landline phone, which is going to be a digital phone from EE from now on.

Is EE any good?

Had a look at their web pages & it is bloody confusing.

Been very happy with Plusnet & even my email migration went reasonable well, unlike some others.

Is their router any good?

By for now

Bert

As a router OK, if limited in the ports - there is only one wired out

As a phone system - dire. I had to help fix two where the phone simply never worked and the users ended up with free wifi handsets instead.

It is also full pricing, likely a lot more than a third party VOIP would be.

However a third party VOIP means doing some work yourself on setting it up, EE is the only 'leave it to us' option.

Re: End of contract, being moved to EE

MisterW — Tue, 24 Mar 2026 18:55:09 GMT

@jab1

I have been 'migrated' to Greenby, but am still successfully sending on the original PN outgoing

Yes, but you've still got a Plusnet account ( even though it's a mail only ) so you've still got valid authentication credentials

Re: End of contract, being moved to EE

jab1 — Tue, 24 Mar 2026 18:58:33 GMT

@MisterW Thanks - obviously, although I missed it, the OP doesn't have a PN account?

Re: End of contract, being moved to EE

PhilipHeyes — Tue, 24 Mar 2026 19:21:52 GMT

@jab1

For the likes of you and me that have Email Only PN a/c and all other paying customers with <domain>.plus.com
we are at the half way house.

The in-bound mails are migrated to Greenby, but that is all.
Use nslookup on mail.plus.net and imap.plus.net they both come back with 91.204.208.26 Greenby IPs.

But perform an nslookup on relay.plus.net and the PN IPs 212.159.8.107 & 212.159.9.107 are returned.

At the present time should a customer in this situation take steps as the OP is discussing move to a different ISP,
then their PN a/c closes then so does the access to relay.plus.net being run & authenticated by Plusnet.

There might be a really clunky workaround which is to use mail.plusnet.enmail.co also 91.204.208.26
as the SMTP server, but it is very clunky as this SMTP server has the Certificate that belongs to relay.plus.com
and that caused a Certificate error to be thrown onto the screen by MS Outlook, I have not tried Thunderbird,
but it would be faced with the same Certificate violation.

Gosh I hope that is not TL;DR !

Re: End of contract, being moved to EE

jab1 — Tue, 24 Mar 2026 19:28:01 GMT

Not TL;DR at all, @PhilipHeyes , and not really an issue for me, as although I am keeping the PN addresses for 12 months, just in case I have missed informing any contacts of the change, or as in couple of cases, have ongoing correspondence on the old addresses, come next year it will be bye-bye PN (and hopefully BT Group in total).

Re: End of contract, being moved to EE

njay — Tue, 24 Mar 2026 19:32:36 GMT

I am guessing that those that left plusnet in the past and retained a plusnet email only service remain active on plusnet relay server

Current plusnet isp customers arent being given that option as closure of plusnet isp account removes associated email address from plusnet relay server so causes outgoing email to stop even if they have been migrated to greenby

It also means those that want to retain their plusnet email address have to stick with plusnet as their isp until they are migrated to greenby. They may not have a choice though e.g. notified of pstn closure and reluctantly moving to EE as single ISP and digital voice supplier.