topic Re: Request for DLM Reset - Line Banded at 35M with 25dB SNR in Broadband

Request for DLM Reset - Line Banded at 35M with 25dB SNR

craydonp — Wed, 11 Mar 2026 15:10:14 GMT

Subject: Request for DLM Reset - Line Banded at 35M with 25dB SNR

Hi Plusnet Team,

I’ve recently stabilized my setup using a Huawei HG612 3B. My line stats are currently showing a hard cap/banding that I’d like to have investigated.

Stats:

Package: Fibre 40
Downstream Attenuation: 11 dB (indicating a short line)
Current Sync (Actual Rate): 35,000 kbps
SNR Margin: 25.2 dB (extremely high)
Attainable Rate: 51,560 kbps

Despite the low attenuation, my SNR is being pushed to 25dB and the sync is stuck at 35M. There are minimal CRC errors (approx 80) and zero FECs. It appears the line is banded on Fast Path.

Could you please kindly request a DLM Reset from Openreach to clear this banding and allow the line to return to its natural 40Mb ceiling?

Thanks!

Re: Request for DLM Reset - Line Banded at 35M with 25dB SNR

Rach_H — Thu, 12 Mar 2026 16:55:14 GMT

Hi @craydonp,

Welcome to the Community!

Thanks so much for letting us know what is happening. I've raised this with the team for you now, and I'll let you know as soon as I hear anything back from them about this.

Rach

Re: Request for DLM Reset - Line Banded at 35M with 25dB SNR

craydonp — Thu, 12 Mar 2026 16:58:02 GMT

Many thanks Rachel...

Re: Request for DLM Reset - Line Banded at 35M with 25dB SNR

Linzi_H — Mon, 23 Mar 2026 15:51:27 GMT

Hi @craydonp,

This should be all sorted for you now.

Linzi 😊

Re: Request for DLM Reset - Line Banded at 35M with 25dB SNR

craydonp — Mon, 23 Mar 2026 20:39:10 GMT

Much better. Thank you so much...
Best wishes,
Craydon