topic Re: Unable to connect device to plusnet in Broadband

Unable to connect device to plusnet

Katelynj — Mon, 09 Mar 2026 12:12:12 GMT

I have gotten message today to say my plusnet is activated. I have set up the router to my openreach box exactly how it says in the booklet & also followed youtube tutorials.

My box is blue showing that its connected to the broadband. But when i try to connect my phone to the wifi, it brings me up to the Hub Manager website. When i try to leave the website it says "Use without internet". Am I doing something wrong? Do I need to do something on the Hub Manager? The wifi bars on my phone are up but there is no internet connection

Re: Unable to connect device to plusnet

jab1 — Mon, 09 Mar 2026 12:34:48 GMT

@Katelynj How are you trying to connect your phone?

Re: Unable to connect device to plusnet

Katelynj — Mon, 09 Mar 2026 12:35:05 GMT

I’ve also noticed in technical log of hub manager it says “setup@plusdsl.net” how do I change this? And how do I find my plusdsl net name

Re: Unable to connect device to plusnet

Katelynj — Mon, 09 Mar 2026 12:36:42 GMT

By entering the wireless password @jab1

Re: Unable to connect device to plusnet

jab1 — Mon, 09 Mar 2026 12:38:44 GMT

@Katelynj wrote:
I’ve also noticed in technical log of hub manager it says “setup@plusdsl.net” how do I change this? And how do I find my plusdsl net name

That explains your issue. Your PN 'name' is that you agreed with Plusnet, and, from memory, is confirmed in a 'welcome' email.

Re: Unable to connect device to plusnet

Katelynj — Mon, 09 Mar 2026 12:40:59 GMT

How do I change it? I never signed up with a setup account

Re: Unable to connect device to plusnet

jab1 — Mon, 09 Mar 2026 12:46:23 GMT

I know you didn't sign up with a 'setup' account. The easiest way to sort this is to reset the Hub by holding a paper-clip r similar in the reset hole on the rear of the hub until the light goes green (I think), then waiting until it returns to blue.

Re: Unable to connect device to plusnet

Katelynj — Mon, 09 Mar 2026 12:53:44 GMT

I did that and it still says setup

Re: Unable to connect device to plusnet

Baldrick1 — Mon, 09 Mar 2026 13:00:50 GMT

@Katelynj

It looks like that whilst Openreach has enabled the connection, Plusnet have not yet completed setting up your account. This can take up until midnight.

Re: Unable to connect device to plusnet

Katelynj — Mon, 09 Mar 2026 13:04:02 GMT

I got a message 2 hours ago saying it was ready to use @Baldrick1

Re: Unable to connect device to plusnet

jab1 — Mon, 09 Mar 2026 13:03:28 GMT

In that case, @Katelynj , I suspect @Baldrick1 is correct - post back tomorrow if you still have issues.

Re: Unable to connect device to plusnet

jab1 — Mon, 09 Mar 2026 13:04:49 GMT

@Katelynj wrote:
I got a message 2 hours ago saying it was ready to use

Unfortunately, the PN systems are a little slow to update.

Re: Unable to connect device to plusnet

Baldrick1 — Mon, 09 Mar 2026 13:06:21 GMT

@Katelynj

If the message came from Openreach, them give it time. If it came from Plusnet then ring them.

Re: Unable to connect device to plusnet

Dan_the_Van — Mon, 09 Mar 2026 13:11:01 GMT

@Katelynj

You could try adding your broadband username and password on your Hub navigate

->Home -->Advanced settings --->Broadband ----> Internet

make sure the hub is in the disconnected state, username is in the format youraccountname@plusdsl.net and the members centre password.

Re: Unable to connect device to plusnet

Katelynj — Mon, 09 Mar 2026 13:23:48 GMT

OMG, thank you! This fixed it 😊😊 @Dan_the_Van