topic Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband in Broadband

Keeping FTTC but losing landline. How do I port my landline number without losing broadband

jonsinclair — Mon, 09 Mar 2026 11:44:56 GMT

As per the subject. I have been offered FTTC from Plusnet but without my Plusnet landline. Happy to port my number to A&A but just wondered what the precise sequence is?

I have seen others on here moving to full fibre, but that is not currently an option for me.

Any advice grateffully received as I do not want to lose my Internet connection.

Thanks

Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband

jab1 — Mon, 09 Mar 2026 12:00:24 GMT

@jonsinclair When, and only when, your SOGEA service is confirmed active. you can port your current number to A&A. You can set up the VOIP service with temporary number prior to the porting though.

Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband

bmc — Mon, 09 Mar 2026 12:07:15 GMT

@jonsinclair

As already stated, you do nothing until PN have confirmed you're on SOGEA (FTTC without a landline). You then have 30 days to port the number.

There will be a few days downtime with the phone.

Brian

Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband

MisterW — Mon, 09 Mar 2026 12:09:34 GMT

@jonsinclair

I have been offered FTTC from Plusnet but without my Plusnet landline

Happy to port my number to A&A but just wondered what the precise sequence is?

You request the move to FTTC without landline ( its SoGEA but confusingly called Fibre! ).

This will cease your phone service, you then have up to 30 days to port the number to voip before its lost.

DO NOT start the port until the transfer to SoGEA is completed and your have confirmation of that.

edit: seems everyone else types faster than me.

Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband

jonsinclair — Mon, 09 Mar 2026 12:25:45 GMT

Thank you all.

Silly question, but as it is only changing my broadband + landline package to just broadband, how can I tell when SoGEA is initiated? Once I see that is has been done, I won't be too late to port my number I presume?

Re: Keeping FTTC but losing landline. How do I port my landline number without losing broadband

jab1 — Mon, 09 Mar 2026 12:28:02 GMT

The switch to SOGEA is advised to you by PN when completed, and AFAIK, only takes 2-3 working days.