topic Re: Internet speed slower after contract renewal. not hitting minimum speeds in Broadband

Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 15:08:28 GMT

Not sure whats happened by the last few weeks my internet has been a lot slower than it used to be.

Used to be able to run a game and watch youtube, now trying to do both lags the game and makes youtube buffer or lower quality to compensate. even running just one isnt a perfect fit.

running speed checks when this is happening brings back results of 10-15mbps, compared to the 30 minimum i should be getting and i think getting close to 50 before.

Only thing thats changed has been i renewed my existing contract but i dont see how that would cause such a change if it should be continue as before.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Longliner — Sat, 21 Feb 2026 16:07:01 GMT

Have you a wired or wifi connection? Your new contract should not make the slightest difference but some say wifi is the work of the devil and can change itself at will. First and essential step is to test speed with a wired connection direct to your router, if speed OK then try bringing your wifi device close to the router and gradually move it elsewhere to see if you can eliminate possible causes such as a new electrical appliance, new furniture which may contain some form of metallic screening etc.

If your wired connection speed is down then ring Plusnet who can run tests of their own. Perhaps other forum members can suggest further measures.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Baldrick1 — Sat, 21 Feb 2026 16:14:28 GMT

@Benjack

Report a fault using the phone bot. See: https://www.plus.net/help/legal/complaints-code-of-practice/

If you take a 24 month contract as an example, statistically, 1 in 24 of random faults will occur within the month following contract renewal.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 18:40:00 GMT

I did use the phone bot, it didnt find anything. said it would refresh something but hasnt progressed from that yet

why would a contract renewal suddenly cause errors. everything with the past contract has been fine for the last 2 years or so

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 18:43:10 GMT

@Longliner currently wireless as it was before the contract renewal. will try to find my ethernet cable to try a wired connection.

its just weird that everything is the same as before but now isnt.

unfortunately wont be able to move my device to the router as its a tower pc, but try clearing some of the space around it.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

jab1 — Sat, 21 Feb 2026 18:54:25 GMT

@Benjack wrote:

I did use the phone bot, it didnt find anything. said it would refresh something but hasnt progressed from that yet

why would a contract renewal suddenly cause errors. everything with the past contract has been fine for the last 2 years or so

Depending on the fault - if there is one - the automatic testing the bot uses doesn't always find a fault. Can you attach a screenshot of your Technical Log - Information page from your router, obscuring your user name, please.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 18:57:27 GMT

sure, how do i get the technical log?

Re: Internet speed slower after contract renewal. not hitting minimum speeds

jab1 — Sat, 21 Feb 2026 19:00:08 GMT

Assuming you have a Plusnet Hub2, log into it and navigate to the page in the screenshot attached.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 19:06:23 GMT

hopefully thats what you were looking for

Re: Internet speed slower after contract renewal. not hitting minimum speeds

jab1 — Sat, 21 Feb 2026 19:15:32 GMT

The first screenshot tells me all I need to know, thanks. You have been banded, presumably due to previous faults. I suggest you contact PN by phone, and request an engineer visit to investigate. You may well find you have to push hard for it, though - Openreach are reluctant to send engineers out if 'the computer says 'everything is OK - which in your case it clearly isn't.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 19:19:43 GMT

so my connections being throttled? great

connection isnt full fibre, still copper from cabinet to house. could this be a way to push me to full fibre by the end of the year when it gets discontinued by making my current set up worse? id like to get a full fibre just having issues getting the necessary permissions to do so

Re: Internet speed slower after contract renewal. not hitting minimum speeds

jab1 — Sat, 21 Feb 2026 19:23:22 GMT

Your connection is banded due to a fault, it is nothing to do with 'a way to push me to full fibre'.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 19:25:24 GMT

fair enough.

so probably easier to keep chasing people to get full fibre and hope issue goes away

Re: Internet speed slower after contract renewal. not hitting minimum speeds

jab1 — Sat, 21 Feb 2026 19:33:19 GMT

If you can persuade your landlord to allow Full Fibre, yes the problem will 'go away', but I would still get the fault looked at - you don't know how long you will have to wait.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 19:36:03 GMT

ok, thanks for the help

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Dan_the_Van — Sat, 21 Feb 2026 19:42:11 GMT

@Benjack

which product are you on?

It could be you are provisioned to 40/10, your line looks to be able to support 80/20.

You appear to be close to the street cabinet

@jab1

did you notice the DSL uptime?

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 19:43:54 GMT

Unlimited fibre, inc line rental

Re: Internet speed slower after contract renewal. not hitting minimum speeds

jab1 — Sat, 21 Feb 2026 19:46:29 GMT

@Dan_the_Van It would be useful to know the OP's provision, but the d/s SNR is somewhat higher than I would expect even if they are close to the street cab. Yes, I did notice the uptime.

Re: Internet speed slower after contract renewal. not hitting minimum speeds

jab1 — Sat, 21 Feb 2026 19:51:35 GMT

@Benjack What speed have you had in the past, and what is it now?

Re: Internet speed slower after contract renewal. not hitting minimum speeds

Benjack — Sat, 21 Feb 2026 19:53:57 GMT

previously its been 30-50mbps

just tested it now at 33, but when i tested it when it was having issues it was 10-15