topic Re: Draytek 2865ac - Sogea/ADSL2+ in Broadband

Draytek 2865ac - Sogea/ADSL2+

Jasonzx636 — Thu, 19 Feb 2026 17:26:00 GMT

Hi All,

I hope someone can help me please?

I have Draytek 2865ac and have followed all the settings as laid out. I take my connection is ADSL2+ so followed these instructions and have seemed to have had some success, yet still not working.

I put all my details in, set up as suggested, the router says it has DSL connection, tells me its got an ip and also the up and downlink speed of the connection. Then the RJ11 into WAN1. However i can not connect to the net, so it in fact is not passing traffic. I am sure i am missing something really simple, yet can not put my finger on it.

I do have one thing i am not convinced by is my network password, i use my user log in password for this, yet is that correct? as can not find anything to tell me what my network password is or know how to double check it.

My skill level is i have knowledge, yet far from expert.

So this is a call for help coming from me whilst i rock in my chair, as above my lack of knowledge does not allow me to understand what the issue maybe.

Thank you J

Re: Draytek 2865ac - Sogea/ADSL2+

bmc — Thu, 19 Feb 2026 18:09:39 GMT

@Jasonzx636

Can't help with the connection but you might want to clarify exactly which product you are on. SOGEA is FTTC without a phone service whereas ADSL is connected direct to the Exchange. If you are uncertain login to your Members page and it'll tell you there.

Do you still have a phone service? If you have it'll either be ADSL or FTTC you're on (not SOGEA).

Brian

Re: Draytek 2865ac - Sogea/ADSL2+

Jasonzx636 — Thu, 19 Feb 2026 18:30:17 GMT

Hello,

Sorry to be clear - No phone service yet not FTTP.

Re: Draytek 2865ac - Sogea/ADSL2+

jab1 — Thu, 19 Feb 2026 18:31:01 GMT

@Jasonzx636 If you are connected over a phone socket (as your post suggests), then you plug the DSL cable into that at one end, and into the DSL socket on the router. The WAN socket is only used if you have Full Fibre (FTTP).

Re: Draytek 2865ac - Sogea/ADSL2+

Jasonzx636 — Thu, 19 Feb 2026 18:33:18 GMT

@jab1 That is correct, it is classed as WAN 1 on the Draytek Router, so in short, the RJ11 is going into the router and it is that port that is active showing me it is connected and a service speed.

Re: Draytek 2865ac - Sogea/ADSL2+

MisterW — Thu, 19 Feb 2026 19:20:01 GMT

@Jasonzx636 here's the info you need to configure your own router for Plusnet

https://www.plus.net/help/broadband/broadband-connection-settings/

You need the ' what settings should I use for fibre broadband'

Re: Draytek 2865ac - Sogea/ADSL2+

jab1 — Thu, 19 Feb 2026 19:29:42 GMT

I was looking for those earlier, @MisterW , but for some reason I couldn't connect to the Help pages - I can now.

Re: Draytek 2865ac - Sogea/ADSL2+

Jasonzx636 — Thu, 19 Feb 2026 20:09:00 GMT

@MisterW Thank you, that is the settings i have, i am starting to wonder if my password is wrong or something as trivial.

As i say, with those settings it shows it connects and i can see at the router a connection, yet no traffic is using the connection. will see if i can obtain a screen shot.

Re: Draytek 2865ac - Sogea/ADSL2+

MisterW — Fri, 20 Feb 2026 12:31:49 GMT

@Jasonzx636 can you post a screenshot of the 'Online status->Physical connection' display for IPv4 ?

Re: Draytek 2865ac - Sogea/ADSL2+

markhawkin — Fri, 20 Feb 2026 14:27:37 GMT

@Jasonzx636

Have a look at the Draytek help guide

https://www.draytek.co.uk/support/guides/vigor-2860-vdsl-setup

You don't do step 2 (VLAN tags) for ADSL.

Your username and password are as in

https://www.plus.net/help/broadband/broadband-connection-settings/

What settings should I use for standard broadband (ADSL)?

That should work.

If it seems to be syncing, best guess is a username/password issue. Simple passwords (letters and numbers) seem best as some "special" characters can be problematic.

Re: Draytek 2865ac - Sogea/ADSL2+

MisterW — Fri, 20 Feb 2026 14:33:02 GMT

@markhawkin

from @Jasonzx636 earlier

Sorry to be clear - No phone service

If there's no phone service , it cant be ADSL , it must be SoGEA (VDSL)

Re: Draytek 2865ac - Sogea/ADSL2+

Jasonzx636 — Fri, 20 Feb 2026 15:40:12 GMT

@MisterW I will get screen shots later and post.

Re: Draytek 2865ac - Sogea/ADSL2+

markhawkin — Fri, 20 Feb 2026 17:35:26 GMT

If SoGEA (VDSL) then Step 2 (VLAN tags) are needed and the Draytek instructions are good.

The key point is to use the Plusnet account credentials instead of the generic BT ones

From the Plusnet instructions

It asks for:	Use:
Broadband username or login name	yourusername @plusdsl.net
Connection type or encapsulation	PPPoE Always On
Password	The password you use to log in to the My Account
VLAN	Active
VLAN ID (802.1q)	101
VLAN ID (802.1p)	0

Re: Draytek 2865ac - Sogea/ADSL2+

Jasonzx636 — Fri, 20 Feb 2026 18:33:11 GMT

@MisterW there we go made it work. Hopefully what is needed to help

Re: Draytek 2865ac - Sogea/ADSL2+

MisterW — Fri, 20 Feb 2026 18:55:04 GMT

@Jasonzx636 well it looks like the PPPoE connection on WAN1 is up. The only thing I can see that MAY be a problem is that you also have WAN2 enabled, why ?

Maybe it's defaulting to WAN2, . I'd suggest disabling WAN2

Re: Draytek 2865ac - Sogea/ADSL2+

Jasonzx636 — Fri, 20 Feb 2026 19:32:14 GMT

@MisterW Thank you, i have tried it with WAN 2 disabled and this has not resolved it I am sorry to say. If i had the password incorrect, i presume it would not connect at all? As that is the only thing i am not convinced about, it si the password i sign into my plusnet portal account with. However if i have read correctly, that should be the password.

Re: Draytek 2865ac - Sogea/ADSL2+

MisterW — Fri, 20 Feb 2026 19:49:36 GMT

That's correct, and if it was wrong you wouldn't get a PPPoE connection.

Do devices connected to LAN ports get IP addresses allocated in the 192.168.1.x subnet ?

Re: Draytek 2865ac - Sogea/ADSL2+

Jasonzx636 — Fri, 20 Feb 2026 20:19:59 GMT

@MisterW They do, the LAN seems fine, even if i connect the PC direct to the Draytek, LAN cable straight in still now internet. The LAN works fine.

Seems to be a mystery!!!

Looks like i may have to reserve myself to the fact that for what ever reason the Draytek may not wok on my plusnet connection, i do know it works fine and has no faults.

Re: Draytek 2865ac - Sogea/ADSL2+

markhawkin — Fri, 20 Feb 2026 22:27:19 GMT

@Jasonzx636

The Draytek will work on Plusnet VDSL, I've had a couple working myself.

I can see two differences between the Draytek guide and your screenshots.

Picture 3 "Protocol" should be PPPoA not PPPoE

Picture 4 the VDSL VLAN tags go on "Service" not "Customer" (so one column to the right).

Set "Customer" to "disable" and "Service" to "Enable" with Tag value 101 and Priority 0.

Have another look through https://www.draytek.co.uk/support/guides/vigor-2860-vdsl-setup

if this doesn't sort it.

I can assure you it works and if needed I can fish out my old 2860, load the old config and check what I had set.

Re: Draytek 2865ac - Sogea/ADSL2+

RealAleMadrid — Mon, 23 Feb 2026 13:48:41 GMT

@Jasonzx636 You appear to have given up on your Draytek configuration but as @markhawkin has said it will work and having searched for 2860 series set up info I agree that the VLAN setting should be in the service column as Mark says.

There is a Draytek knowledgebase article that is very vague and implies that either VLAN type will work but I am not convinced as I believe the customer setting is for identifying multiple services such as Voice or IPTV. These are not supported on Openreach FTTC connections.

So it's worth trying that VLAN type change.