topic Re: Updated contract and speed suddenly dropped in Broadband

Updated contract and speed suddenly dropped

JahPete — Tue, 17 Feb 2026 11:09:41 GMT

Hi,

I had been out of contract for a while and decided it was time to get things sorted. So, I have cancelled my BT landline and opted for a fibre only package with upgraded router.... This was yesterday and since then my download speed has dropped to below 20 Mbps when it had been nearer 30 Mbps since Christmas.... Can this be coincidence?

Cheers,

Pete.

Re: Updated contract and speed suddenly dropped

jab1 — Tue, 17 Feb 2026 11:20:47 GMT

What does https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say your speed should be? A full screenshot would be helpful.

Can you attach a screenshot of the 'Technical Log - Information' page from your Hub, redacting the user name?

Re: Updated contract and speed suddenly dropped

JahPete — Tue, 17 Feb 2026 11:38:50 GMT

High 45 Low 32 downstream

High 8.5 Low 6.4 upstream

Internet:

Connected


	Disconnect

Broadband username:

Plusnet Access Control:

Disabled


	Configure

My Home Network

Network	Device	MAC Address	IP Address
Devices currently connected to your Plusnet Hub:
2.4 GHz Wireless:	LAPTOP-D98C85I6	84:1b:77:01:3a:2e	192.168.1.88
	iPhone	ae:3f:fc:2a:49:2a	192.168.1.94
	Arris-vip5202-8c-...	8c:5a:25:4f:e0:d8	192.168.1.132
	iPhone	66:61:34:2f:2b:3b	192.168.1.135
5 GHz Wireless:	No devices detected
Ethernet:	No devices detected
USB:	No devices detected

Re: Updated contract and speed suddenly dropped

jab1 — Tue, 17 Feb 2026 11:43:35 GMT

I would suggest you report a fault via :https://www.plus.net/help/report-a-problem/

Also, the router page I was looking for was as the attachment to this post.