topic Re: Broadband connection Issue in Broadband

Broadband connection Issue

AHurley — Mon, 16 Feb 2026 17:00:25 GMT

Hi, The past few days I have had no broadband. The PlusNet router is flashing red / orange. Power light on Red.

I have tried resetting .

It is plugged directly into the master socket.

I have tried a different filter.

The phone (connected to the line) is working fine

Can anyone help please?

Thank you

Re: Broadband connection Issue

jab1 — Mon, 16 Feb 2026 17:03:31 GMT

Sounds like you have an issue - I would call support.

Re: Broadband connection Issue

tactilis — Tue, 17 Feb 2026 09:54:55 GMT

Text HELP to the Plusnet Fault Checker on 07800 008121 from the mobile that is registered with your account.

I will initiate a test and may fix it (it did for me), or will initiate next steps.