topic Re: Sent 12 emails, about one a day, since my "enhanced service" started ... but in Broadband

Sent 12 emails, about one a day, since my "enhanced service" started ... but

simjim777 — Mon, 22 Dec 2025 18:01:41 GMT

Sent 12 emails, (about one a day), since my "enhanced service" broadband started ... but no reply.

1) Are the staff uneducated, just lazy or totally mismanaged?

2) Was told I was " only going to be looked after by a top priority team"... but still being ignored. They are truly useless, and haven't been honest since the start. Quite dreadful.

Why doesn't management "mange" their staff? Anyone know?

Why don't they respond back to emails? Anyone know?

Re: Sent 12 emails, about one a day, since my "enhanced service" started ... but

RealAleMadrid — Mon, 22 Dec 2025 18:14:32 GMT

@simjim777 No idea what your enhanced service is but there has never been any way to contact customer support by email.

Where are you sending these emails? The only contact method is by phone or some social media sites that I would never use.

Instead of just having a rant which will achieve nothing why not say what your problem is and forum members may be able to help you.

Re: Sent 12 emails, about one a day, since my "enhanced service" started ... but

simjim777 — Mon, 22 Dec 2025 19:30:13 GMT

Interesting you think that explaining the situation and awful service is a "rant".

Interesting you don't know about the priory team

Re: Sent 12 emails, about one a day, since my "enhanced service" started ... but

RealAleMadrid — Mon, 22 Dec 2025 22:20:11 GMT

@simjim777 Please tell the forum what your enhanced service is and who the priority team are. Never heard of either of these things.

Re: Sent 12 emails, about one a day, since my "enhanced service" started ... but

Dan_the_Van — Tue, 23 Dec 2025 08:43:13 GMT

@simjim777

It could be the terminology you are using that is causing the confusion, I am also unsure what you are referring to.

All activity on you account "Questions" should be recorded, the activity can be viewed here

https://www.plus.net/wizard/?p=search you will be prompted to login into the Members Centre.

As stated it is NOT possible to contact via email, if there is 'Open Question' for your current issue, you should be able to add comments to it.

So an answer to the previous post and maybe some detail of your issue would be helpful as you may have posted in the wrong forum board.