topic Re: MSO no updates in Broadband

MSO no updates

1066_1066 — Sat, 22 Nov 2025 11:42:34 GMT

Given the telephone wait times are 40 mins I'll ask here.

A major service outage was identified for my FTTC broadband on Thursday with an estimated ERT of last night. The issue persists today so I am asking whether there have been any Openreach updates regarding the issue.

Many thanks.

Re: MSO no updates

corringham — Sat, 22 Nov 2025 12:11:14 GMT

Plusnet don't report on status - it makes it look as if there are problemms.

You could try https://status.zen.co.uk/broadband/ as they report on OR status which affect all OR ISPs - including Plusnet. Put your area code in and you should see the current status of the fault.

Re: MSO no updates

1066_1066 — Sat, 22 Nov 2025 12:17:04 GMT

Thanks for the heads up. Nothing showing on that site for my area. Looks like I'll be on hold for a while, although I may raise another fault by text in order to more quickly speak to someone.

Re: MSO no updates

jab1 — Sat, 22 Nov 2025 13:07:32 GMT

@corringham wrote:

Plusnet don't report on status - it makes it look as if there are problemms.

You could try https://status.zen.co.uk/broadband/ as they report on OR status which affect all OR ISPs - including Plusnet. Put your area code in and you should see the current status of the fault.

@corringham As I think I pointed out a while ago, OR seem to have 'retired' that extremely use data source - it now only reports planned/completed maintenance.

Re: MSO no updates

1066_1066 — Sat, 22 Nov 2025 13:16:41 GMT

"@corringham As I think I pointed out a while ago, OR seem to have 'retired' that extremely use data source - it now only reports planned/completed maintenance."

There is a section that reports 'Past faults and maintenance over the last 7 days'

Edit: of course those would be 'completed', my mistake.

Re: MSO no updates

jab1 — Sat, 22 Nov 2025 13:32:17 GMT

@1066_1066 And, unless it has been tweaked recently, it still only relates to maintenance. I wouldn't know, as I don't visit the site these days, as it does not cover the important information - current faults.

Re: MSO no updates

Townman — Mon, 24 Nov 2025 13:52:50 GMT

MSO - a hint to when this is rectified ... the Automatic Compensation Scheme requires manual intervention when the cause is an MSO. When this fault is resolved, be sure to ask the support agent to mark the issue for manual review for the applicability of protracted resolution compensation.

Do NOT accept that this will happen automatically within 30 days. Unless things have changed recently, history informs that MSO cases require some manual TLC.