topic Re: Dropouts are becoming more frequent in Broadband

Dropouts are becoming more frequent

Madeleyite — Sat, 22 Nov 2025 09:47:15 GMT

Nothing has changed here but I am seeing more dropouts happening. See photo.

I have not touched or moved anything since my previous thread some time ago where my broadband connection was changed from 'Speed' to 'Stable' setting by Plusnet/Openreach. I expected 'Stable' to mean 'Stable' so maybe there is a developing line or hub fault? Just guessing here as I am not knowledgeable about these things.

I'll be 80 years old very shortly so don't ask me to run tests that involve me getting down on my knees, trying this, trying that etc.

Can someone run checks & tests from Plusnet's end to check if there is a fault and what it might be please?

Thank you.

Re: Dropouts are becoming more frequent

jab1 — Sat, 22 Nov 2025 09:49:31 GMT

@Madeleyite I assume you are on FTTC? Which router are you using?

Re: Dropouts are becoming more frequent

Madeleyite — Sat, 22 Nov 2025 09:50:44 GMT

Yes, FTTC and I am using the Hub Two.

Re: Dropouts are becoming more frequent

jab1 — Sat, 22 Nov 2025 09:55:06 GMT

Thanks. In that case can you attach a screenshot of your Technical Log - Information page and your exported event log?

Re: Dropouts are becoming more frequent

Madeleyite — Sat, 22 Nov 2025 10:02:14 GMT

Before I do that do I need to redact any data that might be sensitive?

E.g. My broadband user name?

Re: Dropouts are becoming more frequent

jab1 — Sat, 22 Nov 2025 10:02:14 GMT

Yes, sorry - redact your username from the Technical Log. Do not modify the Event log, though.

Re: Dropouts are becoming more frequent

Madeleyite — Sat, 22 Nov 2025 10:04:04 GMT

Thanks. Here they are.

Re: Dropouts are becoming more frequent

Madeleyite — Sat, 22 Nov 2025 10:08:05 GMT

Or did you mean event log? Sorry here it is.

Re: Dropouts are becoming more frequent

jab1 — Sat, 22 Nov 2025 10:09:39 GMT

Thanks again. Sorry, the Event Log we need is available from the page in the attachment.

Re: Dropouts are becoming more frequent

jab1 — Sat, 22 Nov 2025 10:15:04 GMT

It looks to me as thogh you may have a problem. I suggest you report the issue via https://www.plus.net/help/report-a-problem/ , and let us know the response.

Re: Dropouts are becoming more frequent

Madeleyite — Sat, 22 Nov 2025 10:15:05 GMT

Yes I sent it 2 minutes before you asked.

Re: Dropouts are becoming more frequent

Madeleyite — Sat, 22 Nov 2025 10:16:17 GMT

Okay, I'll report it using your link. Thanks.

Re: Dropouts are becoming more frequent

Madeleyite — Fri, 05 Dec 2025 14:21:02 GMT

Update: -

FYI in case it helps others

I contacted the Plusnet help bot which stated that the line was operating satisfactorally but suggested I switch off the hub, wait two minutes and switch it back on again. The bot message stated that this was to 'refresh' the broadband connection?

I have waited until now to see if dropouts still happened and I am pleased to say that it is now 14 days since the last dropout.

So, 'refreshing' the connection seems to have worked.

I'll call this fixed.