topic Re: Multiple disconnects since local Openreach work in Broadband

Multiple disconnects since local Openreach work

Mardler — Fri, 21 Nov 2025 00:09:19 GMT

A request for PN.

Following the recent bad weather, Openreach (and others) carried out work on the line near us no more than 100 metres away.

Until then the connection had been rock solid for months except for a couple of planned power cuts.

Since this local work our ADSL2+ has been disconnecting frequently, initially 2 or so times a day & now 4 or 5.

Router log shows what appears to be an external termination.

Unable to contact OR directly, I have to resort to asking PN to test the line themselves and also contact Openreach to check our line and exchange settings.

PN: let me know if this needs a ticket (if such still exists.)

TIA.

Re: Multiple disconnects since local Openreach work

Dan_the_Van — Fri, 21 Nov 2025 10:35:35 GMT

@Mardler

You can report your issue following this instructions here https://www.plus.net/help/report-a-problem/

Re: Multiple disconnects since local Openreach work

Mardler — Tue, 25 Nov 2025 17:48:05 GMT

Thanks, DtV.
Unfortunately, PN passed the baton to BT who wanted to cut our line for an indefinite period. I was working on something else very important so asked them to stop right there which they did.
With the urgent item out of the way, I will try again Thursday after one more internal check tomorrow.
ITM, we're getting 4 to 6 disconnects a day usually starting at dusk which has me thinking. While there was a lot of work going on at midnight very near to us on Friday 14th and a planned power cut on the 4th, the last time we had so many disconnects was a few years ago following a severe rain storm - the culprit was the junction box atop the pole from which the copper line is taken for our house. Friday week ago was another torrential rain event and we've had a lot more since.
(Long, boring, aside. That last time PN, commentators here and even BT all said it was an internal fault. I knew otherwise. I eventually got BT out and their engineer found the problem after checking the entire line from the exchange. Since then the connection has been near perfect.)

Once we've been through the necessary checks, I will report. Who knows what it is?!