topic Re: Internet down in Broadband

Internet down

superuser — Thu, 20 Nov 2025 16:23:58 GMT

It's basically dead

Re: Internet down

jab1 — Thu, 20 Nov 2025 16:27:00 GMT

If you want Communiity help, a little more information is required - we are not mind-readers or spiritualists.

Re: Internet down

superuser — Thu, 20 Nov 2025 16:33:39 GMT

😂Well. It dropped off about 40 min ago
Came back for a couple of mins
Now it's just dead
Tried powering off the router for a min
It just can't connect
Is there anything specific you require
Or can you see that my line is OK

Re: Internet down

superuser — Thu, 20 Nov 2025 16:36:05 GMT

It's just connected
I can't do a check on PN because the site is down

Re: Internet down

Townman — Thu, 20 Nov 2025 16:37:57 GMT

Some clues as to the service type, what the router reports (stats and lights) would be a good starting point.

If ADSL or FTTC do you have a dial tone ... a phone handset is an essential first step in helping yourself. If you cannot help yourself, call support.

If SoGEA there is not much you can do other than run the the diagnostic BOT, however the help pages are not currently available.

If it is FTTP ... you have posted in the wrong place.

Re: Internet down

superuser — Thu, 20 Nov 2025 16:38:43 GMT

Re: Internet down

jab1 — Thu, 20 Nov 2025 16:38:50 GMT

I can't see anything - I don't work for Plusnet.

I would have said report the issue via the bot, but that option is not available at the moment - call them on 0330 123 9123.

Re: Internet down

superuser — Thu, 20 Nov 2025 16:41:14 GMT

Thanks

Sorry if I hit the wrong place

Re: Internet down

Townman — Thu, 20 Nov 2025 16:42:44 GMT

So it IS working with fairly good stats. Why do you think it is not working?

BTW, if it is not working, how are you posting here?

It reports VDSL2 so you are either FTTC or SoGEA, therefore, this is the right board - as above, get a handset and check the line for a clear dial tone / noise ... these are the basic things all superusers should know...

Re: Internet down

superuser — Thu, 20 Nov 2025 22:13:35 GMT

FTTC
Random [-Censored-] happens
And PN may have had issues
Who knows
My open reach external line is a patched up heath Robinson affair
It's a miracle I get those stats
Most.od the time it is great

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

Re: Internet down

Townman — Thu, 20 Nov 2025 17:37:22 GMT

OK, so RS happens - what are YOU doing to address it?

Check the line quality with a telephone handset as suggested
Use the fault diagnostic / reporting bot
Call the support help line and get them to test the line

A line with lots of joints is more susceptible to issues - it is the nature of connections, especially if there is aluminium in the circuit. This not going to fix itself, you need to engage with the support process. That said, your stats look fairly healthy - just a shade under the maximum performance for a 80/20 service ... with good headroom to do better if there were a fast VDSL product available.

You probably have an intermittent joint on the line or your issue is something different, which you have not described.