https://community.plus.net/t5/Broadband/No-connection-help/m-p/2028940#M373781 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/53364">@cslogg</a>&nbsp;What colour/state is/are the light(s) on the router? Which router are you using?</P> <P>I suggest you report a fault via&nbsp;<A href="https://www.plus.net/help/report-a-problem/" target="_blank" rel="noopener">https://www.plus.net/help/report-a-problem/</A></P> <P>Are you on FTTC or FTTP (full fibre)?</P> Tue, 18 Nov 2025 07:26:45 GMT jab1 2025-11-18T07:26:45Z https://community.plus.net/t5/Broadband/No-connection-help/m-p/2028935#M373780 <P>My connection went down at 7.30 last night and still not back.</P> <P>Did everythingI can think of.Reset modem etc.</P> <P>&nbsp;</P> Tue, 18 Nov 2025 05:55:40 GMT https://community.plus.net/t5/Broadband/No-connection-help/m-p/2028935#M373780 cslogg 2025-11-18T05:55:40Z https://community.plus.net/t5/Broadband/No-connection-help/m-p/2028940#M373781 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/53364">@cslogg</a>&nbsp;What colour/state is/are the light(s) on the router? Which router are you using?</P> <P>I suggest you report a fault via&nbsp;<A href="https://www.plus.net/help/report-a-problem/" target="_blank" rel="noopener">https://www.plus.net/help/report-a-problem/</A></P> <P>Are you on FTTC or FTTP (full fibre)?</P> Tue, 18 Nov 2025 07:26:45 GMT https://community.plus.net/t5/Broadband/No-connection-help/m-p/2028940#M373781 jab1 2025-11-18T07:26:45Z https://community.plus.net/t5/Broadband/No-connection-help/m-p/2028955#M373782 <P>And do you have a landline?</P> Tue, 18 Nov 2025 11:56:43 GMT https://community.plus.net/t5/Broadband/No-connection-help/m-p/2028955#M373782 pvmb 2025-11-18T11:56:43Z https://community.plus.net/t5/Broadband/No-connection-help/m-p/2029349#M373839 <P>Have you called support...</P> Thu, 20 Nov 2025 18:38:49 GMT https://community.plus.net/t5/Broadband/No-connection-help/m-p/2029349#M373839 Townman 2025-11-20T18:38:49Z