topic Re: GEA test and DLM reset request in Broadband

GEA test and DLM reset request

supernoodles — Tue, 11 Nov 2025 10:31:42 GMT

Hello i was wondering if i could get a GEA test if thats still a thing and possibly have my DLM reset?

i made this post back in 2024 about my line being banded to 74/20

https://community.plus.net/t5/Broadband/Speed-suddenly-capped/m-p/1983173#M367824

nothing has changed and i would like to have the line reset as it is very stable to see if its possible i can get back to 80/20 stable since i've recently fixed my master socket.

thank you in advance

Re: GEA test and DLM reset request

pvmb — Tue, 11 Nov 2025 11:42:16 GMT

I remember how I used to have these kinds of issues when I was on ADSL 2+, used to drive me mad! It's what eventually made me decide to change to VDSL broadband. I was then on 40/10 Mbps FTTC for several years and very happy with it. Had a large noise margin of ~16dB, line reportedly could support >70 Mbps download, but I never needed to switch. Recently ended my FTTC BB contract and moved off broadband to the fibre network (PON).

Re: GEA test and DLM reset request

plusnettony — Wed, 12 Nov 2025 15:37:15 GMT

It's been a while since I've done this sort of thing, so not sure if my logins still work, but if you PM me your details, I will see what I can do.

Re: GEA test and DLM reset request

supernoodles — Wed, 12 Nov 2025 19:23:50 GMT

thank you for the reply i sent a dm with some info not sure exactly what you needed hopefully thats everything

Re: GEA test and DLM reset request

plusnettony — Thu, 13 Nov 2025 10:45:52 GMT

Yep, I did it this morning.

Any issues, please post back here.

Re: GEA test and DLM reset request

supernoodles — Thu, 13 Nov 2025 12:16:54 GMT

Hiya i replied to the PM didn't seem to work after power cycling my router unsure if i'm supposed to leave it off for more than 5 mins? i can provide a picture of my router stats page if that helps via pm's just let me know

Re: GEA test and DLM reset request

plusnettony — Thu, 13 Nov 2025 12:41:10 GMT

I'd have expected that to have worked. As it didn't, best advice I can offer is to log a fault report and our team will do what they need to do to progress.

Re: GEA test and DLM reset request

supernoodles — Thu, 13 Nov 2025 12:52:20 GMT

I've just done the text report option not sure how well it will work as it will likely say no fault since my speed hasn't dropped below my guarenteed minimum and my line has been stable but i'll see how it goes

Re: GEA test and DLM reset request

supernoodles — Thu, 13 Nov 2025 13:02:03 GMT

I'm just wondering if there's an issue with the wrong router or something being attached to my account?

only reason i bring it up is i had issues in the past with getting firmware updates because of that.

The automated bot attempted to restart my line / router and it has replied saying it failed and that i should do it manually?

Re: GEA test and DLM reset request

supernoodles — Thu, 13 Nov 2025 13:16:11 GMT

also i just spoke to customer services and they are not willing to help me because my speed is above the guarenteed speed as per my contract so unless you are able to try something else or get someone else to try i guess this is a lost cause

Re: GEA test and DLM reset request

plusnettony — Thu, 13 Nov 2025 13:25:58 GMT

DLM will update automatically ... eventually.

The only thing that I can think to help (other than waiting) is what we did this morning.

Re: GEA test and DLM reset request

supernoodles — Thu, 13 Nov 2025 13:39:02 GMT

The guy i spoke to was super unhelpful even felt like he was somewhat belittling me over it like i was "spoilt" with the level of speed i get now and i should basically just be greatful i get that speed on a FTTC connection.

Also saying i should look to getting full fibre as i wouldnt share my connection with other people in the building and reminding me that doing speed tests via wifi is a terrible idea even though i told him i was getting my numbers directly from the routers GUI stats page.

He claims to have attempted a DLM reset but apparently it was rejected by Openreach because i get my minimum guarenteed speed.

The fact is i would get full fibre if it was in my building and not just my road sadly the landlord who owns the building is using their own contractors to cable their properties so im waiting for that.

I guess i'll just wait and see if it gets removed automatically at some point just figured i'd try again since its been about a year since i last tried.

Thanks for all your help

Re: GEA test and DLM reset request

plusnettony — Thu, 13 Nov 2025 13:45:59 GMT

Sorry about that -

In terms of the fail, it probably did because it was so close to the one I did earlier.

Re: GEA test and DLM reset request

supernoodles — Mon, 15 Dec 2025 17:44:13 GMT

Just wanted to confirm after getting another DLM reset around 2 weeks after the post on the 13th november my speed is back to 80,000kbps down and 20,000 kbps up thank you again @plusnettony and merry christmas

Re: GEA test and DLM reset request

supernoodles — Mon, 15 Dec 2025 18:36:11 GMT

forgot to add this ^^