topic Re: Line Test Request in Broadband

Line Test Request

superuser — Fri, 11 Jul 2025 18:58:11 GMT

Is it possible please to run a line test

Some drop outs recently and I know there has been some tree cutting around a line recently

Re: Line Test Request

Dan_the_Van — Sat, 12 Jul 2025 06:54:57 GMT

@superuser

I would suggest using the following link to check your line https://www.plus.net/help/report-a-problem/

Re: Line Test Request

superuser — Tue, 07 Oct 2025 15:58:39 GMT

I have a new issue with this

Used the speed test thing, rebooted the router

Download is at 24 meg - It's usually 70+

I also texted the BOT, not very helpful

So can a fault be seen or raised?

Re: Line Test Request

jab1 — Tue, 07 Oct 2025 16:06:40 GMT

What did the bot say?

Re: Line Test Request

superuser — Tue, 07 Oct 2025 17:28:20 GMT

It said go to the speedtest. I did

Then it said it would reset the connection, but then replied it could not, so recommended powering off the router and trying again

I did and the speed is the same

It said I could get a call back but I just came here, because a call back is usually just a waste of time for people that are basically dumb as dumb

We had some [-Censored-] weather here late weekend - it may be related

But I'd like an engineer to check it

Re: Line Test Request

jab1 — Tue, 07 Oct 2025 17:31:46 GMT

I would have taken the call-back and requested an engineer - you are going to need one if they cannot do a reset automatically.

Re: Line Test Request

Dan_the_Van — Tue, 07 Oct 2025 17:42:54 GMT

@superuser

are you using your own or a plusnet supplied hub?

I believe for a remote line reset a plusnet hub is required, a non plusnet supplied device is not managed by the CWMP/TR069 system.

Re: Line Test Request

superuser — Tue, 07 Oct 2025 18:32:23 GMT

@Dan_the_Van wrote:

@superuser

are you using your own or a plusnet supplied hub?

I believe for a remote line reset a plusnet hub is required, a non plusnet supplied device is not managed by the CWMP/TR069 system.

It's a Archer VR2100

Re: Line Test Request

superuser — Tue, 07 Oct 2025 18:33:25 GMT

@jab1 wrote:

I would have taken the call-back and requested an engineer - you are going to need one if they cannot do a reset automatically.

Well in the past I mention a problem here and it was the best way to get things done

Perhaps that has changed

Re: Line Test Request

Dan_the_Van — Tue, 07 Oct 2025 18:52:29 GMT

@superuser

I would suggest either phoning or try the fault bot again with a request for a call back.

Has to be tomorrow.

Be handy to see DSL connections stats page

Re: Line Test Request

superuser — Tue, 07 Oct 2025 19:22:16 GMT

	Upstream	Downstream
Current Rate (kbps)	14998	27398
Max Rate (kbps)	19054	112757
SNR Margin (dB)	6.9	28.2
Line Attenuation (dB)	2.8	10.6
Errors (pkts)	0	0

Re: Line Test Request

jab1 — Tue, 07 Oct 2025 19:30:23 GMT

@superuser OUCH! at that d/s SNR. I suspect a line fault.

ADDED: Is the FTTC box in your garden?

Re: Line Test Request

superuser — Wed, 08 Oct 2025 04:16:18 GMT

@jab1 wrote:

@superuser OUCH! at that d/s SNR. I suspect a line fault.

ADDED: Is the FTTC box in your garden?

In my garden, well maybe that's some Openreach junction box?

So I still need to report this fault with the call back?

You seem to know it is there but can't actually raise anything on it to get it sorted?

Re: Line Test Request

jab1 — Wed, 08 Oct 2025 06:18:42 GMT

I only asked how close to the cab you were, as your attenuation figures suggest you are extremely close to it, which may in part explain your D/L SNR figure.

Yes, if you want the fault rectifying, you will need to report the fault - I can't because I am not PN staff, merely a forum contributor.

Re: Line Test Request

superuser — Wed, 08 Oct 2025 07:29:16 GMT

I am probably less than 50m away

I got the call back

They say no fault but there was an 'Incident' that has been resolved

They wanted me to do a factory reset on my Plusnet router, but I don't have a PN router

What difference that would make is beyond me

I have powered off and on again this AM and I still see this

Upstream	Downstream
Current Rate (kbps)	14998	27398
Max Rate (kbps)	18403	112049
SNR Margin (dB)	6.5	28.2
Line Attenuation (dB)	2.8	10.4
Errors (pkts)	0	0

Re: Line Test Request

jab1 — Wed, 08 Oct 2025 07:32:58 GMT

Then you need to insist that your line is investigated by Openreach - there is obviously still a fault.

Re: Line Test Request

Dan_the_Van — Wed, 08 Oct 2025 07:39:45 GMT

@superuser

Has this issue ever been resolved to your satisfaction since you posted here in July? If not you could try raising a complaint.

https://www.plus.net/help/legal/complaints-code-of-practice/

EDIT:

Do you have a plusnet supplied Hub, if so I would suggest using that for now, you'd may need to prove the issue is not caused by your TP-Link modem/router

Re: Line Test Request

superuser — Wed, 08 Oct 2025 07:59:38 GMT

@Dan_the_Van wrote:

@superuser

Do you have a plusnet supplied Hub, if so I would suggest using that for now, you'd may need to prove the issue is not caused by your TP-Link modem/router

That is laughable

I have never used a PN router. Absolutely useless

Re: Line Test Request

superuser — Wed, 08 Oct 2025 08:00:51 GMT

@jab1 wrote:

Then you need to insist that your line is investigated by Openreach - there is obviously still a fault.

Trying

They are very reluctant

Waiting on the line while they do checks again!

Re: Line Test Request

MisterW — Wed, 08 Oct 2025 08:11:54 GMT

Looking at those line stats, my guess would be the line has been banded. There's a banded profile of 13.7Mb to 27.4Mb, your DS sync is at the top of that band. The extremely high DS SNR would seem to confirm a banding.