topic Re: Broadband Very Slow - DLM Reset Request in Broadband

Broadband Very Slow - DLM Reset Request

digit101 — Fri, 26 Sep 2025 20:03:57 GMT

Hi, My fttc has become very slow. The upload has been capped at 0.8mbit. Please I have DLM reset / uncap. The line is now stable but the cap has not lifted. It was caused by the modem cable being unplugged several times.

Thanks in advance.

Re: Broadband Very Slow - DLM Reset Request

Baldrick1 — Sat, 27 Sep 2025 07:24:45 GMT

@digit101

Use the text bot and report a fault, it will probably be quicker. : See https://www.plus.net/help/report-a-problem/

Re: Broadband Very Slow - DLM Reset Request

digit101 — Fri, 03 Oct 2025 11:04:58 GMT

Hi, can a DLM reset no longer be done by a moderator? It used to be possible a few years ago?

Re: Broadband Very Slow - DLM Reset Request

jab1 — Fri, 03 Oct 2025 11:20:15 GMT

@digit101 No - has to be done via Plusnet. I have never known mods (who are not PN staff, btw), to be able to access the PN network.

Re: Broadband Very Slow - DLM Reset Request

lahbrannan1 — Sun, 19 Oct 2025 12:41:13 GMT

Hi @digit101

Do you still need a DLM reset performing?

If so, please let me know and I'll reach out to see if it is possible.

Thanks

Lee