topic Re: Plusnet Hub 2 continuously losing connection? in Broadband

Plusnet Hub 2 continuously losing connection?

Jbev — Thu, 25 Sep 2025 18:32:56 GMT

I have a Plusnet Hub 2, on DSL broadband.

Every so often, the internet connection seems to drop for what seems like a split second - when I look on the Network uptime: it has reset to 0. It happens so quick it is hard to see if the router goes orange or not, but I think it does.

The other day, it was doing this reset about every 8 or 9 mins, which made working from home almost impossible. I did a factory reset on the router which seemed to fix it - Network uptime lasted most of the day. Then it cut out again, and this evening I'm lucky if it last 10mins again before cutting out.

When it's connected, it's fine, it's just the fact it keep flicking off so regularly. No new devices connected etc.

Re: Plusnet Hub 2 continuously losing connection?

jab1 — Thu, 25 Sep 2025 18:43:39 GMT

@Jbev Can you please export the log, and attach the resulting csv file to your post, please?

Re: Plusnet Hub 2 continuously losing connection?

Jbev — Thu, 25 Sep 2025 18:45:50 GMT

Hi - see attached.

Re: Plusnet Hub 2 continuously losing connection?

jab1 — Thu, 25 Sep 2025 18:53:40 GMT

Thanks. I would suggest sending a fault report via https://www.plus.net/help/report-a-problem/

Re: Plusnet Hub 2 continuously losing connection?

Jbev — Thu, 25 Sep 2025 18:54:57 GMT

Okay, thanks for looking.