topic 500m Upgraded to 900m but speed is same in Broadband

500m Upgraded to 900m but speed is same

timothysiu — Tue, 12 Aug 2025 16:22:55 GMT

Start from 1 Aug, I upgrade my plan to 900m, but I test many times still is 500m speed, I has test power off the planet router few min and start again same issue

Re: 500m Upgraded to 900m but speed is same

jab1 — Tue, 12 Aug 2025 16:29:16 GMT

@timothysiu Have you had a confirmation email/text from Plusnet that the upgrade has completed? If not, give them a call.

Re: 500m Upgraded to 900m but speed is same

Dan_the_Van — Tue, 12 Aug 2025 18:18:51 GMT

@timothysiu
How are you testing the speed, using a wired or wireless connection?

Testing speed for accuracy a wired connection is required as many wireless devices do not perform at 900 Mbps, the Hub Two is only Wifi 5.

For example my HP Laptop speed test is only around 300 Mbps where as my Pixel 7 is around 600 Mbps.

A wired speedtest is around 900 Mbps.