https://community.plus.net/t5/Broadband/Openreach-DLM-Profile-reset-request/m-p/2016637#M372785 <P>I have been experiencing broadband speed issues since I had an issue the cable from the router to the master socket, I have replaced the cable however the DLM has reduced my speed from 64 to 32. How do I arrange a DLM user profile reset?</P> Mon, 11 Aug 2025 13:06:03 GMT garyholt2023 2025-08-11T13:06:03Z https://community.plus.net/t5/Broadband/Openreach-DLM-Profile-reset-request/m-p/2016637#M372785 <P>I have been experiencing broadband speed issues since I had an issue the cable from the router to the master socket, I have replaced the cable however the DLM has reduced my speed from 64 to 32. How do I arrange a DLM user profile reset?</P> Mon, 11 Aug 2025 13:06:03 GMT https://community.plus.net/t5/Broadband/Openreach-DLM-Profile-reset-request/m-p/2016637#M372785 garyholt2023 2025-08-11T13:06:03Z https://community.plus.net/t5/Broadband/Openreach-DLM-Profile-reset-request/m-p/2017192#M372837 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/120846">@garyholt2023</a></SPAN> Thank you for reaching out on our Community Forum, our apologies for the delayed response I hope you are well.</P> <P>&nbsp;</P> <P>I'm sorry to hear of the issue you are experiencing recently with the speeds, I have looked into this and while I can see the sync speed was at 32mbps on the date this post was created, I can confirm that the speed has reverted back to its correct provision and seems to be working accordingly. Please, can I ask you to do a wired speed test and let me know what the result is.</P> <P>&nbsp;</P> <P>I look forward to hearing from you soon</P> Thu, 14 Aug 2025 16:27:10 GMT https://community.plus.net/t5/Broadband/Openreach-DLM-Profile-reset-request/m-p/2017192#M372837 Tina11192 2025-08-14T16:27:10Z