topic Re: Speed dropped.... in Broadband

Speed dropped....

MartinConnolly — Sun, 20 Jul 2025 18:13:25 GMT

I've unplugged my router a couple of times recently with thunder about (I lost a router once to lightning so I'm always wary now). Anyway, the speed has dropped down to about 33mbps instead of nearly 50. Could someone rest the line please? TIA.

Re: Speed dropped....

MartinConnolly — Mon, 21 Jul 2025 18:16:31 GMT

Moderators, could I have a DLM reset on my line please? Thanks.

Re: Speed dropped....

jab1 — Mon, 21 Jul 2025 18:19:09 GMT

The mods can't do that - they do not work for Plusnet. You will have to contact Customer Support.

Re: Speed dropped....

MartinConnolly — Mon, 21 Jul 2025 19:07:00 GMT

Ok will do

Re: Speed dropped....

jab1 — Mon, 21 Jul 2025 19:09:10 GMT

It was possibly one of the Help Team, who do work for PN, but they do not usually respond to PM's, and the support routes have been tightened up.

Re: Speed dropped....

Dan_the_Van — Tue, 22 Jul 2025 14:31:39 GMT

@MartinConnolly

I believe this is now resolved?

https://community.plus.net/t5/Broadband/Broadband-disconnects-randomly-and-when-phone-is-used/m-p/2014515#M372428

Not really helpful posting the same question across two threads, it is also against forum rules.

Re: Speed dropped....

MartinConnolly — Tue, 22 Jul 2025 15:56:01 GMT

Yes, I didn't mean to, I was just looking for the contact name and realised he had said to update that other thread if necessary. Apologies for breaking the rules.