topic Dropping out again.. in Broadband

Dropping out again..

patti — Tue, 08 Jul 2025 14:39:46 GMT

Hi,

I reported a fault a couple of weeks ago about my internet dropping out frequently. I was advised by customer services it had been identified as an outside fault and was now fixed. It has been ok for a few days but today the fault has appeared again and already dropped out 3 times in the last couple of hours.

Can someone look into this again please?

Thank you.

Re: Dropping out again..

patti — Wed, 09 Jul 2025 16:22:09 GMT

Can someone from CS please get back to me .. this is happening every day again now.

Re: Dropping out again..

jab1 — Wed, 09 Jul 2025 16:29:04 GMT

@patti It will probably be quicker to report the fault via: https://www.plus.net/help/report-a-problem/

Re: Dropping out again..

patti — Thu, 10 Jul 2025 11:16:35 GMT

Thank you Jab.