topic Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre in Broadband

Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

RichT — Mon, 14 Apr 2025 13:52:36 GMT

I currently have PlusNet Unlimited Fibre Extra inc. Line rental.

I don't use the landline phone for outgoing calls as my mobile gets a decent signal and I get unlimited calls with my package. I have been updating most of my contacts to remove the landline number.

I am considering switching to PlusNet Fibre (without Line rental). If I go ahead, is this just a change that is made at the exchange and/or cabinet? Will there be any interruption to my internet connection?

Also, can I continue to use my existing ADSL/VDSL2 router?

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

bmc — Mon, 14 Apr 2025 13:56:03 GMT

@RichT

Phone the PlusNet Customer Options Team on 0800 013 2632 to see what's what.

They'll be able to answer any questions.

Brian

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

jab1 — Mon, 14 Apr 2025 13:57:47 GMT

@RichT There is no change at all to your current set-up, except that the phone element will be removed (remotely). It does mean that there will be no phone service available - the change disables your phone line completely.

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

RichT — Mon, 14 Apr 2025 15:26:29 GMT

Thank you for the helpful information and the useful contact number.

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

Stealth732 — Tue, 24 Jun 2025 19:27:15 GMT

Looking to possibly do the same thing, ie switch from "Unlimited Fibre Extra" to "Fibre" I understand nothing changes except the phone line is remotely removed.

Bit confused because Plusnet say the estimated speed if I stay on Unlimited Fibre Extra is 66Mb download and 18Mb upload, yet if I upgrade to Fibre the estimated speeds are 35-40Mb download and 8-10Mb upload?

Is this correct?

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

jab1 — Tue, 24 Jun 2025 19:39:56 GMT

@Stealth732 That makes two of us, @Stealth732 - if you move to 'FIBRE', your speed should be as high (up to 80Mb/s) as your line will tolerate. I suggest you call and ask for clarification. What speed do you currently get?

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

Stealth732 — Tue, 24 Jun 2025 19:46:41 GMT

Currently get around 45Mb which I can live with, never use a phone so that is no benefit or loss, but I don't want to lose any speed

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

RichT — Tue, 24 Jun 2025 19:50:55 GMT

When I was requesting the switch, PlusNet said my estimated speed would be 62Mbps to 70Mbps which was very similar to what I was getting on Unlimited Fibre Extra.

Since the switch to Fibre, that estimate has been proved to be accurate.

I have just run a new check and got 67.5Mbps / 19.6Mbps.

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

Stealth732 — Tue, 24 Jun 2025 19:54:41 GMT

Thanks for the info, I can't see why it would be slower, but the estimate they have shown as just made me doubt myself a little.

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

jab1 — Tue, 24 Jun 2025 19:55:38 GMT

Ah, that might explain it. If you are at the low end for speed, as you are, you are often put on a 40/10 profile to maintain stability.

A screenshot of the result from here BT Broadband (obscuring personal data) would help.

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

Stealth732 — Tue, 24 Jun 2025 20:42:05 GMT

A screenshot of the result

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

jab1 — Wed, 25 Jun 2025 05:32:47 GMT

Looking at that, your 'last mile' of copper of copper (between the FTTC cab and your property) appears to be 'impacted' - poor quality, so PN probably would put you on a 40/10 profile, but you could always ring COTS - customer options -on 0800 013 2632 and see if they would consider trying the 80/20 profile.

How stable is your connection?

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

Stealth732 — Wed, 25 Jun 2025 07:02:10 GMT

Connection is perfect really no issues worth talking about, once in a while it will go off for a minute but rarely.

My only real concern is that if I change things it will mess things up.

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

jab1 — Wed, 25 Jun 2025 07:17:15 GMT

My only real concern is that if I change things it will mess things up

I can see no reason why changing to 'Fibre' - with no phone - should 'mess things up', and even if they insist on putting you on a 40/10 profile, I doubt you will see any discernable difference in performance. Are you a gamer, or someone who hammers the connection with a lot of uploads/downloads?

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

Stealth732 — Wed, 25 Jun 2025 09:30:25 GMT

Not really, worse case scenario would probably 2 tvs streaming and a few people on youtube, tik tok etc.

That has never caused a problem yet, so should be ok

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

corringham — Wed, 25 Jun 2025 16:21:47 GMT

Although the speed is likely to be unchanged, one difference may be that the minimum guaranteed speed could be lower.