topic Re: Dropping out.. in Broadband

Dropping out..

patti — Sat, 21 Jun 2025 13:02:14 GMT

For the last 10 days or so I have been losing my internet connection for a few minutes every day.. Can someone please check my connection and let me know what's going on please. Thank you.

Re: Dropping out..

jab1 — Sat, 21 Jun 2025 16:08:29 GMT

@patti Thought I was correct - you reported a similar issue 11 months ago, where I made a suggestion, but we never heard anything back.

Re: Dropping out..

patti — Sat, 21 Jun 2025 22:08:52 GMT

Hi John, Yes there was a problem a while a go but it was rectified. and now its dropping my connection. Any ideas?

started again.

My apologies for not getting back to you I thouht t had all be done with.

Re: Dropping out..

jab1 — Sun, 22 Jun 2025 05:39:27 GMT

@patti It appears you have a similar issue to last year - they can reoccur. Follow https://www.plus.net/help/report-a-problem/

Re: Dropping out..

patti — Mon, 23 Jun 2025 17:18:10 GMT

Thank you John for your assistance. If it keeps on happening I will get in touch with Plusnet.

Patti

Re: Dropping out..

dave — Tue, 24 Jun 2025 11:29:32 GMT

Hi @patti I think I've found a problem that's affecting your broadband, I've got someone working on it now so hopefully be fixed shortly.

Re: Dropping out..

dave — Tue, 24 Jun 2025 12:07:20 GMT

Should be fixed now.

Re: Dropping out..

patti — Mon, 30 Jun 2025 20:32:06 GMT

HI Dave,

Sorry. I've just seen this .. It was fine until the weekend.. Saturday and Sunday it kept dropping out and today for a short while, Can you have another look and see what may be causing this please? Appreciate your help.

Thank you

Patti

Re: Dropping out..

Tina11192 — Tue, 01 Jul 2025 12:32:28 GMT

@patti Thank you for getting back in touch with us, I'm sorry to hear the issue is still ongoing.

I have tested your line and found there's a fault with the network, which is affecting your service. I have now raised this with Openreach and I have also emailed you from the account, please allow up to 2 working days for this to be addressed.

I hope this helps, please let me know if there's anything else in the meantime.

Re: Dropping out..

patti — Tue, 01 Jul 2025 12:44:39 GMT

Thanks Tina.

Ive received a text message from Openreach and will await further communication.