https://community.plus.net/t5/Broadband/Plusnet-refusing-to-help/m-p/2008755#M371799 <P>It would have been an Openreach engineer. Complaints about their workmanship is one of the few situations where you can contact Openreach directly&nbsp;<A href="https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy" target="_blank">https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy</A></P> Sat, 17 May 2025 18:07:47 GMT MisterW 2025-05-17T18:07:47Z https://community.plus.net/t5/Broadband/Plusnet-refusing-to-help/m-p/2008752#M371798 Hello!<BR /><BR />Wondering if anyone else has had this issue, I had a fault in my line a few weeks ago from someone pulling a wire (was a workie) now they sent an engineer out to fix it but the guy didn't fully secure the box on the outside of the property. Plusnet is now refusing to take anything to do with it even though they sent the engineer and per ofcom standards I should only be dealing with them. It's very frustrating as I have been hounded every 2 days to close a fault that has not been fully resolved. I had been promised previously that someone would come out and fix it but just been told today that no they can't do that so someone has lied. I'm just wanting the external box fixed so another fault doesn't happen but typical broadband company isn't willing to do it. Sat, 17 May 2025 16:43:50 GMT https://community.plus.net/t5/Broadband/Plusnet-refusing-to-help/m-p/2008752#M371798 Lcallaghan 2025-05-17T16:43:50Z https://community.plus.net/t5/Broadband/Plusnet-refusing-to-help/m-p/2008755#M371799 <P>It would have been an Openreach engineer. Complaints about their workmanship is one of the few situations where you can contact Openreach directly&nbsp;<A href="https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy" target="_blank">https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy</A></P> Sat, 17 May 2025 18:07:47 GMT https://community.plus.net/t5/Broadband/Plusnet-refusing-to-help/m-p/2008755#M371799 MisterW 2025-05-17T18:07:47Z