https://community.plus.net/t5/Broadband/Shockingly-Slow-Internet/m-p/2007934#M371718 My broadband connection (unlimited fibre extra) has been appalling lately. It frequently drops out, and the connection speed is terrible - I’ve just run the Plusnet speed test, and it came up as 2.8mbps. I can barely use streaming services and games are basically a non-starter. <BR /><BR />Fairly sure this isn’t anywhere close to the minimum speed guarantee. <BR /><BR />Some help would be very much appreciated. <BR /><BR /> Thu, 08 May 2025 21:02:16 GMT Jamesdavies85 2025-05-08T21:02:16Z https://community.plus.net/t5/Broadband/Shockingly-Slow-Internet/m-p/2007934#M371718 My broadband connection (unlimited fibre extra) has been appalling lately. It frequently drops out, and the connection speed is terrible - I’ve just run the Plusnet speed test, and it came up as 2.8mbps. I can barely use streaming services and games are basically a non-starter. <BR /><BR />Fairly sure this isn’t anywhere close to the minimum speed guarantee. <BR /><BR />Some help would be very much appreciated. <BR /><BR /> Thu, 08 May 2025 21:02:16 GMT https://community.plus.net/t5/Broadband/Shockingly-Slow-Internet/m-p/2007934#M371718 Jamesdavies85 2025-05-08T21:02:16Z https://community.plus.net/t5/Broadband/Shockingly-Slow-Internet/m-p/2008025#M371734 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/51397">@Jamesdavies85</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span><BR /><BR />I have run some tests on your line to take a look into these dropouts and speed issues, and I have found that there is a fault on the line that is causing these issues. I did attempt to call you, however I failed to reach you. I have opened a ticket on your account if you can reply with some dates you are free for an appointment that would be great looking forward hearing back from you.<BR /><BR />Here is the ticket: <A href="https://www.plus.net/wizard/?p=view_question&amp;id=247809112" target="_blank">https://www.plus.net/wizard/?p=view_question&amp;id=247809112</A></P> Fri, 09 May 2025 14:13:32 GMT https://community.plus.net/t5/Broadband/Shockingly-Slow-Internet/m-p/2008025#M371734 Marsh 2025-05-09T14:13:32Z